Alexandria Apodaca
Las Cruces,NM
Summary
Capable and well-versed in collaborating with patients and healthcare team members to help alleviate symptoms and address root causes of medical issues. Experienced in calculating doses, preparing compounds and securing storage to protect inventories. Work well with all groups by applying conversational abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Fast learner ready to talk on challenges of new work environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Las Cruces, NM
05.2021 - Current
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supervised team of 15 technicians and helped to resolve issues arising during shifts.
- Developed policies and procedures for effective pharmacy management.
- Collaborated with store manager to maintain daily operations.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Certified Pharmacy Technician
Walgreens
Las Cruces, NM
11.2016 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Certification - EMT-B License
New Mexico State University - Dona Ana Community College
Las Cruces, NM12.2022
Bachelor of Science - Biochemistry
New Mexico State University
Las Cruces, NM12.2021
Skills
- Pharmacy Automation
- Policy Enforcement
- Profitability Strategies
- Staff Training
- Label Products
- Insurance Billing
- Aseptic Techniques
- Team Collaboration
- Critical Decision-Making Skills
Certification
- EMT - Emergency Medical Technician Basic
- Licensed Vaccinator - Since 2022
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
Timeline
Pharmacy Operations Manager
Walgreens
05.2021 - Current
Certified Pharmacy Technician
Walgreens
11.2016 - Current
Certification - EMT-B License
New Mexico State University - Dona Ana Community College
Bachelor of Science - Biochemistry
New Mexico State University