Summary
Overview
Work History
Education
Skills
Timeline
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MONIQUE SADLER

Dallas,TX

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Rep, Doc Collection

CCS Medical
08.2020 - Current
  • Handle outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new patient concerns, add services, verify, and explain insurance coverage to patients
  • Inform patients of where we are in the order process and elaborate on our needs to complete the order
  • Audit configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities
  • Maintain a strong understanding of medical documentation, Insurance requirements, and company procedures

Customer Contact Representative

ELARA CARING
04.2017 - 01.2021
  • Confer with customers by telephone to provide information about the services we provide
  • Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Verify personal information (Insurance, doctors, home)
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

THE WARRANTY GROUP
02.2013 - 01.2018
  • Confer with customers by telephone information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Refer unresolved customer grievances to designated departments for further investigation
  • Review insurance policy terms to determine whether a particular loss is covered by insurance
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
  • Review claims adjustments with dealers, examine parts claimed to be defective, and approve or disapprove dealers' claims.

Education

Associate of Business Administration - Business Management/Human Resource Assistant

Richland College
Dallas, TX
05.2023

High School Diploma -

Emmit J Conrad
DALLAS, TX
06.2009

Skills

  • Notary public
  • Customer satisfaction
  • Customer service
  • Forms
  • Insurance
  • ONS
  • Recording
  • Telephone
  • Call Center Customer Service

Timeline

Rep, Doc Collection

CCS Medical
08.2020 - Current

Customer Contact Representative

ELARA CARING
04.2017 - 01.2021

Customer Service Representative

THE WARRANTY GROUP
02.2013 - 01.2018

Associate of Business Administration - Business Management/Human Resource Assistant

Richland College

High School Diploma -

Emmit J Conrad

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MONIQUE SADLER