Monique Sampson
Dallas,TX
Summary
Dedicated and detail-oriented worker with 3 years of customer service and warehouse operations experience. Computer literate, typing at 40 wpm. Possess strong communication and organizational skills. Seeking a call center role where I can utilize my skills, learn and grow within the company. Authorized to work in the US for any employer.
Professional caregiver with commitment to delivering high standards of care and support. Extensive experience in assisting clients with daily tasks, ensuring their comfort and well-being. Known for effective teamwork and adaptability in dynamic environments. Possesses strong interpersonal skills and caring nature valued by employers.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Home Care Provider
Private Employer
Covington, WA
11.2022 - 03.2025
- Provided emotional support and companionship, fostering a positive and trusting relationship with clients
- Escorted clients to medical appointments, ensuring they received necessary healthcare services
- Collaborated with healthcare professionals, including doctors, nurses, and therapists, to coordinate care plans
- Managed and documented client records and progress, ensuring accurate and up-to-date information
- Responded promptly to emergencies and crises, ensuring the safety and well-being of clients
- Monitored and reported any changes in client health or behavior to the appropriate healthcare providers
- Encouraged and facilitated social activities and mental stimulation for clients
- Administered medications, adhering to prescribed schedules and dosages
- Prepared nutritious meals according to dietary restrictions and preferences, ensuring proper nutrition for clients
- Managed and organized medication schedules and refills, reducing errors and ensuring client safety
Warehouse Associate
Labcorp
Renton, WA
08.2022 - 11.2022
- Picked and packed medical supplies from requisition forms. Weighed, labeled and shipped orders to clients via FedEx. Printed requisition forms and barcode labels to attach to each box. Participated in scheduled cycle counts and full physical inventory. Disposed of all trash and unusable boxes to keep work area and warehouse clean and organized.
Warehouse Associate
Remedy Intelligent Staffing
Kent, WA
07.2016 - 03.2022
- Pick and packed books, metal cases and supplies according to corporate process and procedures. Stocked merchandise throughout the warehouse. Ensured all outbound books, cases and displays were clean and in good condition. Used basic RF Scanners to pick and pack merchandise.
Food Prep
Federal Way School District
Federal Way, WA
04.2014 - 06.2016
- Prepared and served food to children, staff and visitors on food-line. Arranged self-serve food in attractive displays. Hand washed large pots and pans. Ran all trays, plates, bowls and cooking utensils through dishwasher. Clean and sanitized food prep area. Verified receipt of milk and other deliveries as assigned. Swept and mopped kitchen area daily. Took trash to dumpster at the end of shift.
Customer Service Representative
Metro One Communications
Kent, WA
12.1991 - 07.1995
- Provided directory assistance to cellular phone users. Connected callers with their business or residential requests in a timely manner. Listened attentively to callers needs to ensure a positive customer experience. Kept tally of credited, dropped and successfully connected calls daily. Performed data entry of new and updated accounts.
Education
High school diploma -
Ingraham High School
Seattle, WA06-1990
Skills
- Computer skills
- Professional phone communication
- Meticulous attention to detail
- Clear communication
- Proficient in English
- Effective listening
- Effective problem resolution
- Proficient in managing multiple tasks
- Prioritization and scheduling
Certification
- Driver's License
- Food Handler Certification
Languages
English - Fluent
Timeline
Home Care Provider
Private Employer
11.2022 - 03.2025
Warehouse Associate
Labcorp
08.2022 - 11.2022
Warehouse Associate
Remedy Intelligent Staffing
07.2016 - 03.2022
Food Prep
Federal Way School District
04.2014 - 06.2016
Customer Service Representative
Metro One Communications
12.1991 - 07.1995
High school diploma -
Ingraham High School