Monique Schnaath
Orlando,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
36
36
years of professional experience
Work History
Virtual Sales Staff Co-Trainor and Coach
Institute Of Reading Development
02.2023 - Current
- Developed and led group training courses to align with corporate sales and service goals.
- Managed recruitment, training and development for 6 highly effective sales teams; totaling over 176 new employees.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
Program Advisor
Institute Of Reading Development
06.2013 - Current
- Saved accounts by turning around unsatisfied clients through smooth communication of reading program features and support services.
- Identified new business by creating and converting email campaigns for leads generation to increase sales by 8%.
- Completed comprehensive training on proper navigation of online service platforms to effectively address client needs, averaging a 30% conversion rate.
- Communicated effectively with clients via chat, utilizing templates in alignment with corporate procedures.
- Created live chat tool to maximize sales, as well as maintaining accurate records of monthly sales, chats and calls.
Substitute Teacher
Kelly Educational Services - Middle School
10.2015 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Marketing Research/Marketing Communications Manager
Mckesson Corporation
02.1996 - 08.2001
- Coached executives on key talking points and communication strategies for different audiences.
- Supported internal teams with knowledgeable communications and marketing advice, helping each meet targets while maintaining cohesive organizational strategy.
- Revitalized employee communications to better convey important information and boost morale.
Production Manager
Ralton Purina Company, CheckMark Communications
12.1991 - 08.1995
- Resolved issues quickly to maintain productivity goals for print production of consumer packaging.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed internal operational standards and productivity targets within department teams.
Advertising and Promotions Manager
Citicorp Mortgage, Inc.
07.1987 - 12.1991
- Collaborated with mortgage sales staff to plan campaigns.
- Worked closely with field sales teams to create and maintain marketing materials for sales presentations and client meetings.
- Collected performance data on each promotion to better plan future events.
Education
Bachelor of Science - Communication And Marketing
Missouri State University
Springfield, MO05.1987
Skills
- Customer Service and Assistance
- Client Contact
- Verbal and Written Communication
- Presentations and Recommendations
- Excellent Sales Skills
Timeline
Virtual Sales Staff Co-Trainor and Coach
Institute Of Reading Development
02.2023 - Current
Substitute Teacher
Kelly Educational Services - Middle School
10.2015 - 03.2020
Program Advisor
Institute Of Reading Development
06.2013 - Current
Marketing Research/Marketing Communications Manager
Mckesson Corporation
02.1996 - 08.2001
Production Manager
Ralton Purina Company, CheckMark Communications
12.1991 - 08.1995
Advertising and Promotions Manager
Citicorp Mortgage, Inc.
07.1987 - 12.1991
Bachelor of Science - Communication And Marketing
Missouri State University
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