Monique Simpson
Henderson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Adoption Recruiter
Raise The Future
08.2019 - Current
- Interview individuals and families to assess needs and provide informational resources
- Interview children to create a child study for each child to determine their strengths and needs
- Make cold calls to find connections and loving adoptive homes for youth
- Complete recruitment activities to identify appropriate and willing families to adopt children
- Advocate for children in court, school, medical and therapeutic settings
- Serves as a mentor in training new and existing employees.
Case Manager
Las Vegas Community Correctional Center
11.2018 - 08.2019
- Directed new resident orientation upon arrival at the facility
- Assisted residents with establishing personal budget, housing, and enroll in educational and vocational programs
- Helped residents with formulating a job search plan that was viable and realistic
- Reviewed plans with residents weekly to ensure they gained the necessary life skills to make a successful re-entry into the community.
CPS Investigator
TN Department of Children Services
01.2012 - 10.2018
- Conducted interviews to determine if child abuse or neglect occurred
- Implemented home and residential visits to assess the environment of the home
- Identified and assessed client and family needs and ensured necessary services were provided
- Organized and conducted child and family meetings to ensure children’s safety
- Testified at hearings and legal proceedings
- Mentored, trained, and coached new employees.
Assistant Manager
Red Roof Inn
05.2008 - 01.2012
- Managed entire interview process including posting, sourcing, screening, and interviewing
- Met with all new hires to explain benefits, guidelines, and procedures
- Trained all new employees in following proper hotel procedures
- Monitored staff performance, ensuring the hotel is running well and guests are happy
- Coordinated front office and back office activities and resolved any problems.
Lead Generator Supervisor
Direct Buy
07.2009 - 08.2011
- Arranged the initial leads/client contacts
- Worked closely with businesses development manager in order to deliver the lead generation plans
- Generated and assigned qualified leads for sales team to close
- Track sales process and followed up with sales team
- Attended sales strategy meetings with sales team and regular communications with sales team members.
Customer Service Representative
Olan Mills
04.2007 - 05.2008
- Trained staff in cold calling, which increased sales
- Resolved billing disputes and provided follow up calls
- Set church members appointments through inbound and outbound calls.
Education
Master of Professional Studies in Human Resources Leadership -
Austin Peay State University
08.2016
Bachelor of Science in Criminal Justice -
The University of Tennessee at Chattanooga
05.2009
Skills
- Microsoft Office
- Reliable/Punctual
- Interpersonal Skills
- Case Management/Documentation
- Detailed/Results-oriented
- Interviewing Skills
- Outgoing/Approachable
- Conflict Resolution
- Networking/Relationship building
- Lead Generation and Prospecting
- Recruitment Strategy Development
- Social Media Recruiting
Timeline
Adoption Recruiter
Raise The Future
08.2019 - Current
Case Manager
Las Vegas Community Correctional Center
11.2018 - 08.2019
CPS Investigator
TN Department of Children Services
01.2012 - 10.2018
Lead Generator Supervisor
Direct Buy
07.2009 - 08.2011
Assistant Manager
Red Roof Inn
05.2008 - 01.2012
Customer Service Representative
Olan Mills
04.2007 - 05.2008
Master of Professional Studies in Human Resources Leadership -
Austin Peay State University
Bachelor of Science in Criminal Justice -
The University of Tennessee at Chattanooga
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