MONIQUE SMALL
Mattapan,MA
Summary
Dynamic Senior Total Loss Adjuster at Safety Insurance with expertise in total loss appraisal and claims negotiation. Proven ability to expedite claim resolutions while fostering team collaboration. Skilled in determining actual cash value and salvage value, ensuring optimal outcomes for clients and stakeholders. Committed to delivering results in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Senior Total Loss Adjuster
Safety Insurance
Boston, MA
10.2015 - Current
- Evaluate total loss appraisal and determine the actual cash value of vehicles
- Negotiate with Insured and Claimants on total loss vehicle settlements
- Expedite the resolution of problematic total loss claims
- Issue Total Loss payments and storage invoices
- Reach out to Lease company to request Letter of Guarantee for Total Loss vehicle
- Assignment of Total Loss vehicles to salvage yards
Job Service Representative I (Contract)
Executive Office of Labor and Workforce
Boston, MA
10.2013 - 05.2014
- Accessed and verified claim information and update records using computer database
- Provided information on unemployment insurance programs to claimants and the general public via the telephone
- Analyzed claims by reviewing available data to identify and prioritize potential eligibility issues
Customer Info Representative, CCU
Liberty Mutual Group
Weston, MA
03.2004 - 04.2012
- Processed and assigned claims for Commercial Market Liability Claims Department
- Forwarded pertain files regarding subpoena and keeper of records request to appropriate parties
- Obtained medical records
- Conducted office support duties
Claims Service Representative, Fast Track Unit
Liberty Mutual Group
Weston, MA
03.2004 - 04.2012
- Managed claims for property damages and minor bodily injuries
- Secured paperwork regarding accidents and assessed liability concerning claims
- Identified which claims needed to be referred to Field Investigator, CST and or subrogation based on claims criteria
Education
Bachelor of Science - Business Administration / Marketing
Fitchburg State College
Fitchburg, MA01.1996
Skills
- Total loss appraisal
- Claims negotiation
- Data analysis
- Insurance regulations
- Actual cash value
- Claim resolution
- Team collaboration
- Conflict resolution
- Salvage value determination
References
References available upon request.
Timeline
Senior Total Loss Adjuster
Safety Insurance
10.2015 - Current
Job Service Representative I (Contract)
Executive Office of Labor and Workforce
10.2013 - 05.2014
Customer Info Representative, CCU
Liberty Mutual Group
03.2004 - 04.2012
Claims Service Representative, Fast Track Unit
Liberty Mutual Group
03.2004 - 04.2012
Bachelor of Science - Business Administration / Marketing
Fitchburg State College