Monique Smalls
Brockton,MA
Summary
Social worker with expertise in client-centered care and advocacy. Proven ability to facilitate family meetings and implement crisis intervention strategies. Committed to ensuring access to essential resources for diverse client populations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Social Worker
Department of Children and Families
Fall River, MA
11.2022 - Current
- Conducted assessments to evaluate client needs and develop tailored service plans.
- Facilitated family meetings to discuss case progress and address concerns effectively.
- Collaborated with community resources to support families in crisis situations.
- Maintained accurate case records and documentation according to departmental guidelines.
- Advocated for client rights, ensuring access to essential resources and services.
- Participated in multidisciplinary team meetings to align care strategies among professionals.
- Coordinated referrals to external agencies for additional services such as substance abuse programs.
- Provided crisis intervention services for clients facing acute distress.
Doula
Self-employeed
Brockton, Massachusetts
03.2022 - Current
- Guided clients through labor and delivery with emotional and physical support.
- Educated families on childbirth options, postpartum care, and newborn needs.
- Facilitated communication between clients and healthcare providers during labor.
- Developed personalized birth plans to align with client preferences and goals.
- Offered postpartum support including breastfeeding assistance and recovery resources.
- Provided emotional and physical support to pregnant women throughout labor, delivery, and postpartum period.
- Remained up-to-date on current evidence based practices related to childbirth.
Inside Sales and Service Coordinator
KEMET
Wilmington, Massachusetts
05.2007 - 03.2022
- Coordinated sales orders and service requests for electronic components efficiently.
- Managed customer inquiries, delivering timely support via email and phone.
- Collaborated with cross-functional teams to resolve customer issues swiftly.
- Maintained accurate records of customer interactions in CRM system.
- Facilitated regular communication between sales teams and external customers.
- Monitored inventory levels to ensure product availability consistently.
- Resolved customer complaints effectively to enhance satisfaction.
- Participated in industry events to network with potential prospects.
Social Worker Intern
Protection and Advocacy with People Disablities
Columbia, South Carolina
09.2006 - 05.2007
- Facilitated client understanding of rights and available services through personalized guidance.
- Conducted intake interviews to collect essential client information for effective case management.
- Maintained accurate case notes and documentation to ensure compliance with regulations.
- Researched community resources to expand support options for clients in need.
Social Work Intern
YWCA
Columbia, South Carolina
09.2005 - 05.2006
- Facilitated support groups to promote peer interaction and shared experiences.
- Maintained accurate client records for compliance with regulatory standards.
- Participated in training sessions to strengthen skills in social work practices.
- Supported social worker in managing client cases effectively.
- Led a 12-week empowerment group for at-risk young girls to encourage educational completion.
- Researched and collaborated with lead social worker on grant applications to expand outreach initiatives.
Volunteer
SAFE HOMES: Rape Crisis Coalition
Spartanburg, South Carolina
09.2003 - 05.2005
- Conducted intakes for domestic violence victims via 24-hour hotline.
- Accompanied women filing restraining orders during courthouse visits.
- Shadowed therapist to gain insights into group therapy dynamics.
Education
Master of Social Work - Social Work
University of South Carolina
Columbia, SC05-2007
Bachelor of Science - Psychology
University of South Carolina Upstate
Spartanburg, SC05-2005
Skills
- Case management and service planning
- Crisis intervention and conflict resolution
- Advocacy and family engagement
- Documentation management and resource coordination
- Community outreach and communication facilitation
- Team collaboration and education training
- Cultural competency
Affiliations
- Board Member-President · Oct 2022 to September 2024 BOSTON ASSOCIATION FOR CHILDBIRTH EDUCATION INC.
Certification
- Licensed Social Worker Associate (LSWA)
Timeline
Social Worker
Department of Children and Families
11.2022 - Current
Doula
Self-employeed
03.2022 - Current
Inside Sales and Service Coordinator
KEMET
05.2007 - 03.2022
Social Worker Intern
Protection and Advocacy with People Disablities
09.2006 - 05.2007
Social Work Intern
YWCA
09.2005 - 05.2006
Volunteer
SAFE HOMES: Rape Crisis Coalition
09.2003 - 05.2005
Master of Social Work - Social Work
University of South Carolina
Bachelor of Science - Psychology
University of South Carolina Upstate
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