Monique Smith
Service Loan
Covington,GA
3
years of professional experience
Dynamic professional with strong customer service and decision-making skills. Proven ability to enhance customer experiences and oversee operations effectively, ensuring satisfaction and efficiency.
Work History
Assistant Manager
4 Months- Oversaw daily loan operations and addressed customer inquiries to enhance service efficiency.
- Supported team in processing loan applications efficiently and accurately.
- Collaborated with staff to enhance customer service experience.
- Maintained accurate records of transactions and client interactions.
Customer Account Manager
1 Year 2 Months- Managed customer account inquiries to ensure satisfaction and resolve issues promptly.
- Executed daily account maintenance tasks, ensuring accuracy in customer information and billing details.
- Coordinated with sales and operations teams to align customer needs with service offerings.
- Provided product knowledge support to customers, enhancing their purchasing experience and retention rates.
Sales Manager
1 Year 9 Months- Developed and implemented sales strategies to exceed monthly revenue targets.
- Trained and mentored team members to enhance product knowledge and customer engagement.
- Analyzed market trends to identify new business opportunities and improve competitive positioning.
- Managed inventory levels, ensuring optimal stock for customer demand while minimizing surplus.
Education
High School Diploma
Associate of Science
Skills
Customer service
Money handling
Team leadership
Decision-making
Timeline
Assistant Manager
Service Loan
11.2025 - 03.2026Read More
Customer Account Manager
Buddy's Home Furnishings
09.2024 - 11.2025Read More
Sales Manager
Aaron's Sales and Lease
08.2023 - 05.2025Read More
Georgia Piedmont Technical College
Associate of Science
Read More
Stephenson High School
High School Diploma
Read More