Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Monique Steele

Pineville,KY

Summary

Dynamic leader with a proven track record within numerous companies with adaption in financial management and building strong client relationships. Excelled in streamlining operations, enhancing customer satisfaction, and driving repeat business. Skilled in credit analysis and strategic planning, achieving significant improvements in operational efficiency and financial integrity.

Overview

24
24
years of professional experience

Work History

Owner/Manager of Operations

Moe Style'z
05.2000 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Office Manager/Credit Analyst

Farrar Financial Services
04.2017 - 03.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Financial Crimes Specialist/Home Service Specialist

Bank of America
11.2010 - 09.2016
  • Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
  • Identified assets of suspects in order to freeze and seize assets.
  • Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
  • Conducted interviews with suspects and filed reports of findings.
  • Assists with obtaining confirmation of receipt of completed loan modification package, request all necessary documents to process Special Forbearance's, Repayment Plans, and Modifications.
  • Completed initial screening and evaluates eligibility of loan modifications per client guidelines and processes.
  • Obtain and review customer documents and clear conditions commensurate with authority level.

Education

GED -

Technical Career Institute
New York, NY
05.1996

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Project Management
  • Business Planning
  • Strategic Planning
  • Staff Management
  • Financial Management
  • Business Administration
  • Credit Analysis
  • Human Resource Management

Accomplishments

  • Bronze Award for submitting the most files in April 2013.
  • Recognized high quality performance Gold Award November 2013.
  • Employee of the Month in June 2013 for receiving Call Monitoring Quality Assurance scoring of 100%

Timeline

Office Manager/Credit Analyst

Farrar Financial Services
04.2017 - 03.2018

Financial Crimes Specialist/Home Service Specialist

Bank of America
11.2010 - 09.2016

Owner/Manager of Operations

Moe Style'z
05.2000 - Current

GED -

Technical Career Institute

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Monique Steele