Summary
Overview
Work History
Education
Skills
Testimonials
Timeline
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Monique Gwynn

Daytona Beach

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Server

Hilton Restaurant
07.2022 - 02.2025
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Customer Service Representative

Arise
01.2019 - 05.2020
  • Using company's script and procedures provided customers with their account information and addressed customer billing inquiries.

Clerical Support

Martin, Harps, Syphoe & Co CPA's
11.2017 - 09.2018
  • Clerical support included: entering data into audit software; using provided data to create schedules in Excel; updating audit report templates in Word; compiling and organizing client documents according to company's protocols.
  • Accompanying and assisting the Sr. Auditor onsite at MHS's client offices.
  • Began assisting the Sr. Auditor with her company's clerical needs.
  • Supported the Sr. Auditor's company with ad-hoc projects several times per year.

Server

Olive Garden
07.2016 - 05.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Red Lobster
09.2013 - 08.2015
  • Familiarized guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.

Education

Associate of Science - Health Information Technology

Lake-Sumter State College
Leesburg, FL

Skills

  • Exceptional customer service
  • Guest engagement
  • Written communication
  • Phone etiquette
  • Ability to work in fast paced environments
  • MS Office (Word, Excel, PowerPoint)
  • Knowledge of standard office practices
  • Knowledge of food service regulations
  • Time Management
  • Strong work ethic

Testimonials

  • Barb, 2022-10-01, I traveled along with my friends business trip and had a fantastic time. The rooms were a little dated but had ocean view room and that was stunning!!! But what made my stay even more enjoyable besides having to pay for it the breakfast buffet was fantastic and all the food was hot and made fresh. The special delight was Monique and her service; we asked for her each day.
  • Danette D, 2023-03-01, Hotels was nice, room clean and comfy. The real gems of this establishment are the staff. We had the buffet breakfast both mornings of our stay. Had the pleasure of meeting Monique. She was wonderful, had the most beautiful smile and best disposition. She was EXCELLENT taking care of everyone's needs, even though it was extremely busy. If management is reading this, Monique is the example of kindness and positivity you should strive for in all the employees. Monique if you are reading this THANK YOU!
  • Stacie L, 2023-05-01, We had breakfast this morning at Doc Bales. We were met with a big smile from our server Monique. She was so very helpful in making sure we were attended to. We never once had an empty drink. Great servers like Monique really start your day off right! Thank you - great service, great food!

Timeline

Server

Hilton Restaurant
07.2022 - 02.2025

Customer Service Representative

Arise
01.2019 - 05.2020

Clerical Support

Martin, Harps, Syphoe & Co CPA's
11.2017 - 09.2018

Server

Olive Garden
07.2016 - 05.2018

Server

Red Lobster
09.2013 - 08.2015

Associate of Science - Health Information Technology

Lake-Sumter State College