Monique Taliaferro
Augusta,GA
Summary
Accomplished professional with a proven track record at CINTAS, enhancing client relationships and streamlining financial processes. Expert in SAP and adept at cross-functional teamwork, I significantly improved installation efficiency and collections efforts, demonstrating a goal-oriented mindset and a knack for critical thinking. Welcoming New Accounts Representative excited to transition to reputable company. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking and organized with exceptional time management abilities.
Overview
5
5
years of professional experience
Work History
New Account Coordinator
CINTAS, Professional Uniform And Facility Services
Augusta, GA
02.2024 - Current
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coordinate the new account install, from the end of the sales process to the first delivery.
- Interact with the customers and other Cintas departments to coordinate installation of Cintas products and services.
- Accessing a variety of computer databases to review, download and manually input/update data in the system.
- Installing the accounts as efficiently as possible and ensuring high customer satisfaction throughout the installation process.
- Promoted business' development by building and maintaining relationships with new clients.
Office Administrative Assistant
CINTAS, Professional Uniform And Facility Services
Augusta, GA
10.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Assist Accounts Payable provide administrative and clerical support by processing, verifying, reconciling invoices.
- Respond to vendor inquiries and status updates, reconciling statements of accounts.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Conducted research to assist with routine tasks and special projects.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Accounts Receivable Clerk
CINTAS, Professional Uniform And Facility Services
Culpeper, VA
06.2019 - 10.2022
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
- Utilized Microsoft Excel, QuickBooks and Sap software to manage invoices and payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Input financial data and produced reports using SAP.
Education
High School Diploma -
Culpeper County High School
Culpeper, VA06.1998
Skills
- Client Relationship Building
- Goal-oriented mindset
- Data entry proficiency
- Relationship Management
- Compliance understanding
- CRM software knowledge
- Cross-Functional Teamwork
- Performance Tracking
- Financial knowledge
- Proficiency with SAP
- Critical Thinking
- Decision-Making
Timeline
New Account Coordinator
CINTAS, Professional Uniform And Facility Services
02.2024 - Current
Office Administrative Assistant
CINTAS, Professional Uniform And Facility Services
10.2022 - 02.2023
Accounts Receivable Clerk
CINTAS, Professional Uniform And Facility Services
06.2019 - 10.2022
High School Diploma -
Culpeper County High School