Monique Taylor
Broadalbin,NY
Summary
Calm and patient professional with extensive experience in service coordination and dispatching within the HVAC industry. Skilled in managing work orders, prioritizing emergency calls, and delivering exceptional customer service. Committed to fostering strong relationships and resolving conflicts effectively.
Overview
3
3
years of professional experience
Work History
Service Coordinator and Dispatcher
Stark Tech Services
Ballston Spa , NY
08.2022 - 09.2025
- Dispatched and coordinated daily service calls for multiple HVAC technicians, optimizing routes and schedules to meet priority and emergency requests.
- Managed work orders, service tickets, and job documentation using dispatch and service management software.
- Prioritized emergency and same-day service calls, while also balancing preventative maintenance and scheduled work.
- Scheduled turnover meetings with Sales representatives to review contracts, verify accuracy, and ensure that they are getting all the services that are in their Service Agreement.
- Served as a Notary Public, handling official documentation.
Education
Bachelor of Science - Human Services
SUNY Empire State College
Saratoga Springs, NY06-2021
Skills
- Customer escalation management and service recovery
- Calm, patient communication in high-pressure situations
- Conflict resolution and problem-solving
- Strong interpersonal skills, service-oriented approach, and human services background
- Work order creation and management
- Service work order processing
- Work order entry, tracking, and closeout
- Dispatching a work order coordination
- Public notary
- Contract reading and service coverage verification
- Microsoft Excel (Proficient)
References
References available upon request.
Timeline
Service Coordinator and Dispatcher
Stark Tech Services
08.2022 - 09.2025
Bachelor of Science - Human Services
SUNY Empire State College