Job Search Status
Open to workDesired start date: Open to discussion
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteLocation: New Jersey
Open to relocation: Yes
Open To Work
Monique Villanueva
Banker
Wharton,NJ
Work Preference
Summary
Professional Assistant Store Manager with team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
TD Bank NA
East Hanover
04.2024 - 05.2026
- Managed daily store operations, including customer service experience.
- Supervised team to ensure high levels of client satisfaction through ongoing training.
- Engaged with clients to resolve inquiries and provide effective solutions.
- Implemented strategies to enhance workflow efficiency among staff members.
- Coordinated training sessions for new employees on operational procedures.
- Monitored compliance with bank policies and safety regulations consistently.
- Oversaw cash handling procedures, reconciling discrepancies as necessary.
- Collaborated with management on marketing initiatives to promote banking products.
Store Supervisor
TD Bank NA
Englewood and Florham Park
01.2019 - 04.2024
- Supervised daily operations and staff activities to ensure smooth branch functioning.
- Implemented best practices for cash handling and transaction accuracy within the branch.
- Trained new team members, monitoring performance for continuous improvement.
- Conducted regular audits to verify compliance with policies.
- Managed customer transactions while balancing cash drawers effectively.
- Identified solutions to minimize issues and swiftly resolve problems.
Part-Time Teller to Head Teller
TD Bank NA
Morris Hudson and Bergen County
08.2007 - 01.2019
- Processed customer transactions with efficiency and accuracy.
- Assisted customers with inquiries regarding accounts and products.
- Balanced daily transactions while maintaining cash drawer integrity.
- Managed customer complaints with professionalism and attentive care.
Education
High School Diploma -
Dover High School
Dover, NJ06-2003
Skills
- Customer service
- Cash handling
- Compliance monitoring
- Staff training
- Workflow enhancement
- Retail management
- Problem solving
- Adaptability
- Relationship building and management
Languages
Spanish
Professional
Timeline
Assistant Store Manager
TD Bank NA
04.2024 - 05.2026
Store Supervisor
TD Bank NA
01.2019 - 04.2024
Part-Time Teller to Head Teller
TD Bank NA
08.2007 - 01.2019
High School Diploma -
Dover High School