Monique Wright
The Employment Law Group
Washington,DC
7
years of professional experience
Accomplished Administrative Support Professional with over 10 years of experience in customer service, clerical operations, legal support, and technical troubleshooting. Expert in managing sensitive cases from intake to resolution, supporting executive leadership, and ensuring confidentiality in government settings. Experienced in resolving escalated issues, preparing formal correspondence, and facilitating compliance functions. Equipped for virtual federal support roles to enhance operational efficiency.
Work History
Administrative Assistant/ Project Assistant
10 Months- Manage attorney calendars and coordinate client meetings and legal proceedings.
- Address client concerns, follow-ups, and case status inquiries, ensuring timely resolution and maintaining professional communication.
- Assist with client concerns, follow-ups, and case status inquiries, ensuring timely resolution and professional communication.
- Draft, format, and distribute formal legal correspondence, client communications, and project deliverables.
- Coordinate attorney calendars, client meetings, and legal proceedings to optimize scheduling and workflow.
- Facilitate escalation handling by routing urgent matters to attorneys, ensuring prompt responses to high-priority issues.
- Track project milestones and assist with internal compliance deadlines and reporting requirements.
- Assist in onboarding and training new legal support staff.
Data Center Technician
5 Months- Resolved and documented technical incidents while coordinating with remote engineering teams to escalate critical system issues.
- Supported troubleshooting and resolution of hardware and server-related issues in high-pressure environments.
- Maintained incident logs and facilitated root cause analysis for recurring technical problems to enhance system reliability.
- Troubleshot and resolved hardware and server-related issues in high-pressure environments to minimize downtime.
- Ensured compliance with operational standards and safety protocols while handling sensitive systems.
- Maintained equipment inventory and tracked asset movement for accountability and reporting.
- Client: Data Center
Supervisory Clerical Assistant
7 Months- Provide executive-level administrative support to DOJ Deputy Chiefs and senior leadership.
- Managed high-priority scheduling conflicts, urgent requests, and sensitive communications to ensure seamless operations.
- Draft, review, and format formal executive correspondence, memoranda, and internal reports.
- Prepare and submit Attorney General and Assistant Attorney General memoranda with strict compliance standards.
- Serve as liaison between departments to resolve case delays, document issues, and interoffice disputes.
- Served as liaison between departments, resolving case delays, document issues, and interoffice disputes to maintain workflow.
- Coordinate travel arrangements using the E2 system and resolve scheduling/travel conflicts.
- Coordinate and track case file data entry, ensuring accuracy and timely updates across divisions.
- Compiled data for leadership review and operational decision-making, supporting effective reporting functions.
Front Office Assistant
4 Years 6 Months- Provided administrative and customer service support in a high-security federal office environment.
- Resolved walk-in and phone inquiries, including escalated visitor and stakeholder concerns, ensuring prompt and satisfactory outcomes.
- Managed executive calendars, coordinated meetings, and resolved scheduling conflicts.
- Processed and tracked supply orders, maintaining operational continuity and supporting office needs.
- Monitored visitor access and coordinated clearance procedures with security personnel.
- Edited and compiled briefing materials for leadership review, enhancing clarity and presentation for informed decision-making.
- Routed and tracked official correspondence, ensuring timely delivery of critical communications.
- Assisted with editing and compiling briefing materials for leadership review.
Education
COMPTIA Sec+ - Cyber Security
High School Diploma
Skills
Calendar Management
Meeting Coordination & Office Operations
Meeting coordination
Documentation management
Sensitive case handling
Administrative & Federal Office Support
Executive calendar coordination
Data entry management
Reporting
Documentation & Internal Communication
Microsoft Office proficiency
MS Teams
Zoom
Remote / Virtual Operations Support
Office software proficiency
Technical Support Coordination
Stakeholder engagement
508-Compliant Document Preparation
508 Compliance Formatting Standards
IT troubleshooting
E2 Travel System
508 Compliance Formatting Standards
Administrative IT Support
Timeline
Administrative Assistant/ Project Assistant
The Employment Law Group
07.2025 - 05.2026Read More
Data Center Technician
Insight Global
12.2024 - 05.2025Read More
Supervisory Clerical Assistant
U.S. Department of Justice
05.2024 - 12.2024Read More
Front Office Assistant
CACI International
08.2019 - 02.2024Read More
American University
COMPTIA Sec+ from Cyber Security
Read More
Surrattsville High School
High School Diploma
Read More