MONIQUE J. MCGEE
Marianna,AR
Summary
Patient-oriented nursing professional with over Two decades of hands-on and telecommunications experience in delivering quality direct and indirect patient care, with advanced customer service experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Online Business Owner & Customer Service Manager
Self-employeed
Marianna, AR
06.2020 - 11.2024
- Placed special merchandise orders for customers.
- Kept records for production, inventory, income and expenses.
- Conducted customer communication via telephone and internet services.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Medical Operations Supervisor
CSL Plasma
Hazel Crest, IL
01.2017 - 03.2019
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Recruited, hired and trained new medical and facility staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Developed medical programs that promoted community health and research.
Medical Staff Associate
CSL Plasma
Hazel Crest, IL
08.2015 - 03.2019
- Assisted with referrals and prepared medical records for patients.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Maintained confidentiality of records relating to clients' treatment
- Received and screened telephone calls and visitors by determining or addressing needs.
- Completed and safeguarded medical records, securing patient information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Licensed Practical Nurse
REGIONAL MENTAL HEALTH
MERRILLVILLE, IN
01.2014 - 05.2014
- Passed medication to clients
- 60 -100 clients daily
- Performed blood glucose
- Administered insulin
- Administered psychological medication and injections
- Educated patients on psychological and medical diagnosis
- Redirect and discuss inappropriate behavior
- Applies and dressed wounds
- Administered eye drops
Phlebotomist
MEDSTAR LAB
HILLSIDE, IL
04.2007 - 01.2011
- Set up medical laboratory equipment
- Contact medical facilities or departments to schedule patients for tests or admission
- Inventory and order medical, lab, or office supplies and equipment
- Collect blood, tissue or other laboratory specimens, log specimens, and prepare them for testing
- Perform routine laboratory tests and sample analyses.
- Prepared and packaged specimens for courier transport.
Sr. Medical Assistant
PC GOODWIN MEDICAL LLC
EVERGREEN PARK, IL
11.2008 - 10.2010
- Schedule appointments for patients
- Show patients to examination rooms and prepare them for physician
- Prepare treatment rooms for patient examinations, keeping rooms neat
- Authorize drug refills and provide prescription information to pharmacies
- Prepare and administer medications as directed by physician
- Keep financial records and perform other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients
- Measured vital signs and took medical histories to prepare patients for examination.
Education
NURSING DIPLOMA - PRACTICAL
EVEREST COLLEGE
08.2014
GENERAL EDUCATION -
SOUTH SUBURBAN COLLEGE
01.2012
Medical Assistant - Medical/ Phlebotomy
OLYMPIA COLLEGE
04.2007
Certified Nursing Assistant -
KENNEDY KING COLLEGE
04.2002
Skills
- Multi-Tasking and Prioritization
- Telecommunications, and Customer Service
- Nursing Staff Supervision
- Team Building
- Vital Signs Recording
- Empathetic and Compassionate
Certification
Licensed Practical Nurse, Arkansas State board of Nursing
- Licensed : Arkansas State
Timeline
Online Business Owner & Customer Service Manager
Self-employeed
06.2020 - 11.2024
Medical Operations Supervisor
CSL Plasma
01.2017 - 03.2019
Medical Staff Associate
CSL Plasma
08.2015 - 03.2019
Licensed Practical Nurse
REGIONAL MENTAL HEALTH
01.2014 - 05.2014
Sr. Medical Assistant
PC GOODWIN MEDICAL LLC
11.2008 - 10.2010
Phlebotomist
MEDSTAR LAB
04.2007 - 01.2011
NURSING DIPLOMA - PRACTICAL
EVEREST COLLEGE
GENERAL EDUCATION -
SOUTH SUBURBAN COLLEGE
Medical Assistant - Medical/ Phlebotomy
OLYMPIA COLLEGE
Certified Nursing Assistant -
KENNEDY KING COLLEGE