Monique Michelle Bautista
Monrovia,CA
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention through expert relationship building and effective problem resolution. Skilled in CRM software and sales presentations, I excel in developing sales strategies that align with company objectives, ensuring a robust sales pipeline and territory management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Assistant Sales Manager
HomeGuard HomeWarranty
03.2020 - 09.2024
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Account Manager
Downtown Wholesales
02.2018 - 02.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
Property ID
02.2015 - 02.2018
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Education
High School Diploma -
Frontier High School
Whittier, CASkills
Sales expertise
CRM software proficiency
Closing strategies
Sales Presentations
Sales Pipeline Management
Territory Management
Relationship Building
New Hire Onboarding
Networking Events
Timeline
Assistant Sales Manager
HomeGuard HomeWarranty
03.2020 - 09.2024
Account Manager
Downtown Wholesales
02.2018 - 02.2020
Account Manager
Property ID
02.2015 - 02.2018
High School Diploma -
Frontier High School