Monroe Velazquez
Scottsdale,AZ
Summary
-Meticulous food handler with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
-Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Hostess
O.H.S.O Brewery+Distillery
02.2021 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Front of House Team Member
Coldstone Creamery
03.2020 - 02.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Followed recipe ingredients for signature flavors, wrote on cakes, built cakes
- Handled cash, card, and giftcard payments
Education
Currently School - Political Science
University of Arizona
Tucson, AZ05.2027
High School Diploma -
Horizon High School
Scottsdale, AZ05.2023
Skills
- Restroom Servicing
- Rewards Programs
- Item Promotion
- Upselling
- Hospitality and Accommodation
- Train Staff
- Operate Cash Register
- Beverage Preparation
- Doordash and Ubereats
Timeline
Hostess
O.H.S.O Brewery+Distillery
02.2021 - 08.2023
Front of House Team Member
Coldstone Creamery
03.2020 - 02.2021
Currently School - Political Science
University of Arizona
High School Diploma -
Horizon High School
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