Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monserrat Munoz

Union City,CA

Summary

Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

5
5
years of professional experience

Work History

Associate

Marshalls
12.2022 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.

Concessions Worker

Cinemark Theaters
07.2021 - 10.2021
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Maintained clean, organized workspace according to operational standards.
  • Collaborated with team members to ensure smooth operations during high-traffic events.
  • Contributed to event success by efficiently restocking supplies during peak hours or intermissions.
  • Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer.

Scare Actor

California's Great America
09.2019 - 11.2019
  • Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
  • Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
  • Utilized improvisational techniques when interacting with guests, creating a unique experience for each visitor.
  • Worked with various special effects, fog, strobes and loud sounds.
  • Developed strong relationships with colleagues based on trust and respect, fostering a supportive work environment that enhanced collaboration efforts.
  • Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from audience.
  • Researched character types and delivered appropriate voice, gesture and physical presentation.

Education

No Degree - Biology, Forensics

California State University, East Bay
Hayward, CA
05-2027

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Multitasking and organization
  • Team collaboration
  • Collaborative teamwork
  • Task prioritization
  • Reliable and responsible
  • Organization
  • Honest and dependable
  • Goal driven

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Associate

Marshalls
12.2022 - Current

Concessions Worker

Cinemark Theaters
07.2021 - 10.2021

Scare Actor

California's Great America
09.2019 - 11.2019

No Degree - Biology, Forensics

California State University, East Bay

Similar Profiles

CREATE PROFILE
Monserrat Munoz