Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monserrat Hernandez

Watsonville,CA

Summary

I am a recent college graduate from California Polytechnic State University, San Luis Obispo, who is eager to join the workforce and gain experience in the medical field. As a former athlete for the Women's soccer team at Cal Poly, I have learned important life skills such as teamwork, discipline, hard work, leadership, and communication. As I welcome new opportunities, I am anxious to be able to employ these skills in a professional setting and also gain knowledge from new experiences.

Overview

5
5
years of professional experience

Work History

Receptionist/Medical Assistant

Price Neurology
05.2023 - Current
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Entered insurance, demographics, and health history into patient database.
  • Managed office phone lines by checking voicemail, returning phone calls and directing messages to team members.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Educated patients about medications, procedures and physician's instructions.

FRONT END ASSISTANT

Costco Wholesale
01.2022 - 05.2022
  • Provided excellent customer service by greeting customers and offering assistance.
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Maintained inventory and store visual presentation to meet customer needs.
  • Resolved and de-escalated issues to address customer concerns.
  • Helped customers locate merchandise and answered questions about products.

Restaurant Busser

Brad's Restaurant
08.2020 - 04.2021
  • Cleared, cleaned and sanitized booth and chair cushions and tables.Maintained table setting by removing courses as completed and replenishing utensils.Swept, mopped and removed debris from dining room floors.Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.Served water, coffee and soft drinks and offered refills to promote excellent customer service.Transported filled bus tubs to kitchen dishwashing area.Completed "to-go" orders and closed out checks.

PHYSICAL THERAPY AIDE

Central Coast Physical Therapy
06.2020 - 08.2020
  • Maintained office and therapy equipment by cleaning and making minor repairs.Monitored equipment use and overall safety of patients.Greeted patients and logged in their arrival and exit times.Trained patients on how to safely and effectively use therapy equipment such as pulleys, weights and inclined surfaces.Performed rehabilitative techniques on patients such as ultrasounds and TENS.

Soccer Coach

Aztecas Youth Soccer Academy
07.2019 - 08.2019
  • Ran drills and practices to help children to develop and improve sports skills.Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.Worked with children and teens coming from troubled backgrounds (gangs, domestic violence, etc.) and provided them an outlet through soccer and mentorship.

CASHIER

Marquez Brothers Pinatas
06.2018 - 08.2018
  • Greeted customers promptly and responded to questions.Maintained work area in clean and neat manner and restocked where needed.Counted and balanced cashier drawers.Assisted customers with orders and made sure their requests were fulfilled.

Education

Bachelor of Science - KINESIOLOGY

California Polytechnic State University
San Luis Obispo, CA
06.2023

Skills

  • Bilingual
  • Verbal and written communication
  • Strong work ethic
  • Team player

Languages

Spanish
Native or Bilingual

Timeline

Receptionist/Medical Assistant

Price Neurology
05.2023 - Current

FRONT END ASSISTANT

Costco Wholesale
01.2022 - 05.2022

Restaurant Busser

Brad's Restaurant
08.2020 - 04.2021

PHYSICAL THERAPY AIDE

Central Coast Physical Therapy
06.2020 - 08.2020

Soccer Coach

Aztecas Youth Soccer Academy
07.2019 - 08.2019

CASHIER

Marquez Brothers Pinatas
06.2018 - 08.2018

Bachelor of Science - KINESIOLOGY

California Polytechnic State University

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Monserrat Hernandez