Monserrat Ayala
Hayward,CA
Summary
Highly dedicated and ambitious individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills for team building, leading, and motivating. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bay Advanced Technologies
04.2022 - Current
- Provide sales support and service to original equipment manufacturers, industrial companies engineering firms and heavy equipment customers where fluid power is utilized
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Assist customers in placing orders, scheduling and quoting as well as following up with orders, questions, issues or concerns via phone calls, email, Teams meetings
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Package Handler Lead
Bay Advanced Technologies
01.2019 - 04.2022
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Enhanced customer satisfaction internally and externally by ensuring timely delivery of packages through efficient processing methods.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Hands-on and active in the daily responsibilities as well as problem solving and time managing
Sterile Processing Technician Externship
Good Samaritan Hospital
12.2020 - 01.2021
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Operated steam sterilizer while also keeping record of loads including recording results
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
Package Handler
Bay Advanced Technologies
08.2017 - 12.2018
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Responsible for verifying the information such as dates, vendor IDs, and serial numbers for final packaging specs
- Responsible for operating packaging equipment and preparing finished products for packaging and shipment
- Drove forklifts, pallet jacks and other equipment to move materials.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
Medical Assembly Technician
Bay Advanced Technologies
09.2016 - 08.2017
- Maintained accurate records of completed assemblies, ensuring proper documentation for quality assurance purposes.
- Assembled and aligned parts and fixtures using hand and power tools.
- Performed assembly of products according to specifications and instructions.
- Followed specific blueprints and diagrams to assemble components and comply with industry standards.
- Completed tasks on time to meet quality and safety standards
- Meets safety, quality, productivity, and time standards
Computer Technician
Quanta Computers USA,
01.2014 - 09.2016
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Responsible for providing technical support to those in the organization such as using diagnostic tools
- identify hardware failures and replace components that are not functioning as well as replacing certain internal components.
Supervisor
ESP Facility Services Inc
10.2014 - 06.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Coached team members in strategies for improving performance and maintaining compliance.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Education
No Degree - Business
Chabot College
Hayward, CA01.2026
Certification of Completion - Sterile Processing Technology
Medtek College
Hayward01.2020
No Degree -
Evergreen Community College
San Jose02.2019
High School Diploma -
James Logan High School
Union City, CA06.2013
Skills
- Attention to Detail
- Critical Thinking
- Microsoft Outlook/Excel
- Administrative Support
- Leadership Skill
- Bilingual-Spanish
- Creative Problem Solving
- Time Management
- Interpersonal Communication
- Customer Service
Certification
- Certified CBSPD - February 2025
Timeline
Customer Service Representative
Bay Advanced Technologies
04.2022 - Current
Sterile Processing Technician Externship
Good Samaritan Hospital
12.2020 - 01.2021
Package Handler Lead
Bay Advanced Technologies
01.2019 - 04.2022
Package Handler
Bay Advanced Technologies
08.2017 - 12.2018
Medical Assembly Technician
Bay Advanced Technologies
09.2016 - 08.2017
Supervisor
ESP Facility Services Inc
10.2014 - 06.2015
Computer Technician
Quanta Computers USA,
01.2014 - 09.2016
No Degree - Business
Chabot College
Certification of Completion - Sterile Processing Technology
Medtek College
No Degree -
Evergreen Community College
High School Diploma -
James Logan High School
- Certified CBSPD - February 2025
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