Monserrat Ayala
Hayward ,CA
Summary
Highly dedicated and ambitious individual bringing top-notch skills in interpersonal communication, active listening and analytical problem-solving skills for team building, leading, and motivating others. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with high degree accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bay Advanced Technologies
04.2022 - Current
- Provide exceptional sales support and services to wide range of clients such as manufacturers, industrial companies, engineering firms, and heavy equipment where fluid power is utilized
- Assist customers throughout order placement process, quoting, scheduling, subsequent follow-ups as well as addressing customer issues/concerns
- Demonstrate commitment for excellent customer service experience and problem solving skills with effective communication via phone calls, emails, and Teams meeting for positive outcome for all parties involved
- Establishing and engaging sustainable long term relationships with customer accounts through open and interactive communication.
- Collaborate closely with team leaders, managers, and VP’s for smooth-running workflow, enhance project management, and proactively address any obstacles to achieve outcomes with quick-fast moving effectiveness
Package Handler Lead
Bay Advanced Technologies
01.2019 - 04.2022
- Collaborated with team leaders, managers, engineers, and VP’s to enhance package handling efficiency by implementing proper sorting and organizing techniques.
- Enhanced customer satisfaction internally and externally by ensuring timely delivery of orders through efficient processing techniques.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Alerted supervisors and colleagues of hazards and other issues for quick resolutions.
Sterile Processing Technician Externship
Good Samaritan Hospital
12.2020 - 01.2021
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Operated steam sterilizer while also keeping record of loads including recording results
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
Package Handler
Bay Advanced Technologies
08.2017 - 12.2018
- Verified correct labels and accurate shipping information on packages to avoid shipping errors
- Responsible for verifying the information such as dates, vendor IDs, and serial numbers for final packaging specs
- Responsible for operating packaging equipment and preparing finished products for packaging and shipment
- Drove forklifts, pallet jacks and other equipment to move materials.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
Medical Assembly Technician
Bay Advanced Technologies
09.2016 - 08.2017
- Maintained accurate records of completed assemblies, ensuring proper documentation for quality assurance purposes.
- Assembled and aligned parts and fixtures using hand and power tools.
- Performed assembly of products according to specifications and instructions.
- Followed blueprints and diagrams to assemble components to comply with industry standards.
- Completed tasks on time to meet quality and safety standards
- Meets safety, quality, productivity, and time standards
Computer Technician
Quanta Computers USA,
01.2014 - 09.2016
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Collaborated with colleagues to troubleshoot complex technical issues, resulting in faster resolution times.
- Responsible for providing technical support to those in the organization such as using diagnostic tools
- identify hardware failures and replace components that are not functioning as well as replacing internal components.
Supervisor
ESP Facility Services Inc
10.2014 - 06.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Coached team members in strategies for improving performance and maintaining compliance.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Education
No Degree - Nursing
Chabot College
Hayward, CACertification of Completion - Sterile Processing Technology
Medtek College
01.2020
No Degree -
Evergreen Community College
02.2019
High School Diploma -
James Logan High School
06.2013
Skills
- Attention to Detail
- Critical Thinking
- Microsoft Outlook/Excel/Powerpoint
- Administrative/Clerical Support
- Leadership Skill
- Bilingual-Spanish
- Creative Problem Solving
- Time Management
- Interpersonal Communication
- Customer Service
Certification
- Certified CBSPD - February 2025
Timeline
Customer Service Representative
Bay Advanced Technologies
04.2022 - Current
Sterile Processing Technician Externship
Good Samaritan Hospital
12.2020 - 01.2021
Package Handler Lead
Bay Advanced Technologies
01.2019 - 04.2022
Package Handler
Bay Advanced Technologies
08.2017 - 12.2018
Medical Assembly Technician
Bay Advanced Technologies
09.2016 - 08.2017
Supervisor
ESP Facility Services Inc
10.2014 - 06.2015
Computer Technician
Quanta Computers USA,
01.2014 - 09.2016
No Degree - Nursing
Chabot College
Certification of Completion - Sterile Processing Technology
Medtek College
No Degree -
Evergreen Community College
High School Diploma -
James Logan High School
- Certified CBSPD - February 2025
Similar Profiles
Ritchie PatinoRitchie Patino
Office Lead at Bay Advanced TechnologiesOffice Lead at Bay Advanced Technologies
Ronaldo RiveraRonaldo Rivera
Operations Lead at Bay Advanced TechnologiesOperations Lead at Bay Advanced Technologies
Monserrat AyalaMonserrat Ayala
Customer Service Representative at Bay Advanced TechnologiesCustomer Service Representative at Bay Advanced Technologies