Monserrat Ortiz
WILMINGTON,DE
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
3
3
years of professional experience
Work History
Coordinator
Marshalls & HomeGoods
WILMINGTON, DE
08.2023 - 03.2026
- Coordinated inventory management and stock replenishment for retail operations.
- Assisted in creating visually appealing merchandise displays to enhance customer experience.
- Collaborated with team members to train new staff on operational procedures.
- Team leader, working as a team
- Supported customer service initiatives by addressing inquiries and resolving issues.
- Organized promotional events and sales activities to drive store traffic.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards.
- Organized team events to promote a positive work environment
Receptionist
Sam your taxes
WILMINGTON, DE
10.2022 - 07.2023
- Managed front desk operations and greeted clients warmly.
- Scheduled appointments and coordinated client meetings effectively.
- Answered phone calls and directed inquiries to appropriate staff members.
- Maintained organized filing system for client documents and records.
- Assisted in preparing tax documents for client consultations efficiently.
- Ensured office supplies were stocked and ordered as needed regularly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
Education
Thomas Mckean High School
WILMINGTON, DESkills
- Inventory management
- Visual merchandising
- Staff training
- Customer service
- Promotional event planning
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Coordinator
Marshalls & HomeGoods
08.2023 - 03.2026
Receptionist
Sam your taxes
10.2022 - 07.2023
Thomas Mckean High School