Monserrat Velazquez
Oakland,California
Summary
Focused person ready to learn anything new and accept any new challenges coming my way. I am organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Complaints Investigation Technician
Abbott Diabetes Care
04.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Perform routine testing (physical, chemical or functional)in a laboratory setting of medical devices associated with returns due to customer complaints regarding their blood glucose meters, strips & sensors, while ensuring timely closure.
- Document complaint investigations clearly and accurately using software applications, databases and files per procedure.
- Use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes for investigations.
- Summarize and record all test data and maintain proper documentation of all lab work. Process customer returns in a timely manner in accordance with ISO and FDA QS Reg.
- Support company goal for timeliness of complaint investigations and closures
Courier
Federal Express
01.2019 - Current
- Coordinated parcel delivery using strong time management skills.
- Quickly responded to customer inquiries to improve business relationships.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Documented pickups and deliveries and submitted reports after shift.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Checked and secured package loads before deliveries.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Inspected and monitored delivery vehicle and performed basic maintenance.
Material Handler
Federal Express
10.2015 - 01.2019
- Packed boxes and containers in preparation for safe shipment.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Utilized Tug to move Containers to correct plane.
- Loaded, unloaded, moved, stacked and staged containers after pinpointing most effective material handling equipment for specific tasks.
- Developed and maintained strong working knowledge of products and handling requirements.
- Kept communication through radio with control room and management about containers and packages
- Inspected and performed regular maintenance on material handling equipment used in warehouse and reported repair needs.
Front Desk Night Auditor
Days Hotel
06.2014 - 06.2015
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assisted hotel guests with check in and out procedures courteously.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Documented wake-up requests and set up automatic calls in system.
- Completed nightly updates to hotel rates and individual room charges.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Monitored reservations to track incoming parties and special events.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Education
No Degree -
Chabot College
Hayward, CAHigh School Diploma -
East Bay Arts
06.2013
Skills
- Attention to Detail
- Customer Service
- Time Management
- Reliable and Trustworthy
- Working Independently
- Multitasking and Organization
- Works Well Under Pressure
Languages
Spanish
Native or Bilingual
Timeline
Complaints Investigation Technician
Abbott Diabetes Care
04.2023 - Current
Courier
Federal Express
01.2019 - Current
Material Handler
Federal Express
10.2015 - 01.2019
Front Desk Night Auditor
Days Hotel
06.2014 - 06.2015
No Degree -
Chabot College
High School Diploma -
East Bay Arts
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