Monserrath Araya
Philadelphia,PA
Summary
Energetically spearheaded customer service at El Balconcito, significantly boosting client retention through stellar communication and issue resolution. Expert in sales, organization, and empathy, I excel in creating positive customer experiences and fostering a reputable store environment. My problem-solving prowess and professionalism set me apart, ensuring reliability and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Costumer Service
El Balconcito
10.2019 - 05.2023
- Increased client retention through exceptional customer service and prompt communication.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
GED -
Community College of Philadelphia
Philadelphia, PA06.2024
Skills
- Sales and Customer Service
- Organization
- Problem-solving abilities
- Critical Thinking
- Patience and Empathy
- Reliability and punctuality
- Professionalism and Courtesy
- Issue Resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Costumer Service
El Balconcito
10.2019 - 05.2023
GED -
Community College of Philadelphia