Montana Baer

• Managed over 75+ customer calls per day
• Checked in over 100 customers per day and helped them to complete purchase
• Guided employees to their tasks
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided information regarding charge accounts and loyalty programs.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

• Engaged with customers to effectively build rapport and lasting relationships.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Increased sales by 10% while offering advice on purchases and promoting additional products.
• Achieved perfect attendance and on-time record.
• Helped customers locate products and checked store system for merchandise at other sites.

**Internship**

• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.