Montana Birkenholz

Corning,IA

Summary

Dynamic professional with a background in healthcare and hospitality, exemplified by roles at Conifer Health Solutions and Bedford Nursing Home. Expert in time management and customer service, demonstrated through efficient workflow coordination and enhancing patient satisfaction. Proven ability to adapt and excel in fast-paced environments, ensuring high-quality outcomes and compliance with regulations.

Work History

Dietary Aide

Clearview Nursing Home

Kept all kitchen areas clean, tidy and free of hazards.
Served meals to residents in accordance with established schedules and dietary procedures.
Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

CNA

Bedford Nursing Home

Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.

Front Desk Receptionist

Corning Hotel

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed reservations.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Patient Access Representative

Conifer Health Solutions LLC

Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Skills

Time management
Problem-solving

Customer service

Timeline

Dietary Aide

Clearview Nursing Home

CNA

Bedford Nursing Home

Front Desk Receptionist

Corning Hotel

Patient Access Representative

Conifer Health Solutions LLC

Montana Birkenholz

Summary

Work History

Dietary Aide

CNA

Front Desk Receptionist

Patient Access Representative

Skills

Timeline

Dietary Aide

CNA

Front Desk Receptionist

Patient Access Representative

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