Montana Kent
Portland,OR
Summary
Passionate about providing top-notch customer service. Have a background in handling diverse customer inquiries, resolving complaints, and promoting company products, all focused on enhancing client satisfaction. Strong communicator with a knack for building relationships and fostering loyalty. Made a significant impact in previous work by implementing innovative customer service strategies that improved overall efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Bunk Bar Water Ave.
Portland, OR
01.2023 - Current
- Provided drink suggestions to customers based on their preferences.
- Managed cash drawer at the end of each shift, ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
Clinic Manager
Urban Wellness Group
Portland , OR
11.2021 - 07.2024
- Managed daily clinic operations, including scheduling appointments and assigning staff duties.
- Resolved customer complaints promptly by following up on issues and taking corrective action when necessary.
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
Assistant Teacher
Wild Lilac Child Development Community
Portland, OR
11.2020 - 12.2021
- Provided individualized instruction to students who needed additional assistance.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Helped maintain a safe and orderly learning environment.
Customer Service Team Member
Whole Foods Market
Portland, OR
01.2020 - 12.2020
- Provided information about products and services to customers.
- Greeted customers and provided prompt, courteous service.
- Participated in team meetings to discuss solutions for improving customer service standards.
Education
Bachelor of Public Health Studies - Public Health Nursing
Portland State University
Portland, OR01-2025
Associate of Science - Nursing
Portland Community College
Portland, OR06-2022
Skills
- Staff Management
- Responsible Alcohol Service
- Outstanding Customer Service
- Organizational Ability
- Complex Problem-Solving
- Salesmanship
- Administrative Leadership
- HIPAA Compliance
Certification
- OLCC Certification
- Food Handling Certification
References
References available upon request.
Timeline
Bartender
Bunk Bar Water Ave.
01.2023 - Current
Clinic Manager
Urban Wellness Group
11.2021 - 07.2024
Assistant Teacher
Wild Lilac Child Development Community
11.2020 - 12.2021
Customer Service Team Member
Whole Foods Market
01.2020 - 12.2020
Bachelor of Public Health Studies - Public Health Nursing
Portland State University
Associate of Science - Nursing
Portland Community College
- OLCC Certification
- Food Handling Certification
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