montana nasralla
2231 Piedmont Forest Dr, Marietta,GA
Summary
Results-driven professional with a proven track record at American Honda Finance, excelling in data analysis and problem-solving. Adept at collaborating with teams to enhance operational efficiency and customer satisfaction. Recognized for training new staff and resolving complex issues, demonstrating strong organizational skills and a commitment to excellence.
Overview
18
18
years of professional experience
Work History
Total Loss Specialist
American Honda Finance
Alpharetta, Georgia
06.2024 - Current
- Managed heavy caseload through strong organizational, time management, and collaboration skills.
- Collaborated with adjusters to compile necessary documentation for claims processing.
- Reviewed accuracy of vehicle valuations and assessed damage reports.
- Explained claim processes to clients, addressing inquiries effectively.
- Assisted in training new staff on best practices for total loss procedures.
- Performed thorough research on complex cases to inform decisions regarding liability and damages.
- Worked with other departments to expedite resolution of customer issues.
- Maintained compliance with established procedures for handling sensitive information.
Property Tax Specialist
American Honda Finance
Alpharetta, Georgia
04.2023 - 06.2024
- Analyzed customer accounts to determine eligibility for refunds or credits.
- Reviewed and processed refund requests, ensuring data accuracy within the system.
- Resolved discrepancies in account balances due to misinformation or errors.
- Trained new tax team members on policies and abatement processes to boost productivity.
- Coordinated with team members to effectively address complex abatement issues.
- Participated in management-assigned projects, including VIN corrections and tax exemptions.
- Processed refund checks based on account status for accurate application.
- Managed incoming mail and email distribution to relevant departments.
Assistant Deli Manager, Senior Deli Clerk
Sprouts Farmers Market Inc.
Marietta, GA
01.2017 - 04.2023
- Managed team of seven employees in high-volume deli generating over $30,000 weekly.
- Ensured proper implementation of first-in, first-out protocols to minimize shrinkage.
- Conducted inspections of shipment contents, resolving issues with vendors regarding damages and shortages.
- Demonstrated leadership by adapting to sudden changes in staffing and operational schematics.
Assistant Manager, Sandwich Artist
Subway
Marietta, Ga
11.2007 - 08.2016
- Resolved customer complaints swiftly to maximize satisfaction and loyalty.
- Analyzed consumer trends to predict demand and seasonal fluctuations.
- Collaborated with store manager to devise strategies for sales and profit enhancement.
- Implemented inventory control measures to monitor production, manage costs, and replenish stock efficiently.
Sales Associate
Sprayberry Bottle Shop
Marietta, Ga
05.2012 - 01.2013
- Executed floor moves, merchandising, and display maintenance to ensure organized sales areas.
- Priced merchandise, stocked shelves, and conducted inventory of supplies efficiently.
- Recommended merchandise based on customer needs and preferences to enhance shopping experience.
- Followed up with customers to confirm satisfaction and address any issues promptly.
- Monitored customer behaviors to detect security threats and reported concerns to supervisors.
Education
Bachelor of Science - Finance
Kennesaw State University
Kennesaw, GA05.2020
Skills
- Problem solving skills
- Data entry and evaluation
- Data analysis and research
- Microsoft Office proficiency
- Multitasking capabilities
- Reliability and dependability
- Team collaboration
- Verbal communication skills
- Active listening
- Customer orientation
Affiliations
Dean's List Honoree: Fall 2017, Spring 2018 ,Summer 2018, Fall 2018, Summer 2019, Fall 2019
Timeline
Total Loss Specialist
American Honda Finance
06.2024 - Current
Property Tax Specialist
American Honda Finance
04.2023 - 06.2024
Assistant Deli Manager, Senior Deli Clerk
Sprouts Farmers Market Inc.
01.2017 - 04.2023
Sales Associate
Sprayberry Bottle Shop
05.2012 - 01.2013
Assistant Manager, Sandwich Artist
Subway
11.2007 - 08.2016
Bachelor of Science - Finance
Kennesaw State University