Tamika Lewis
Arlington,TX
Summary
Seasoned Total Loss Specialist with a proven track record, adept in total loss evaluation and fraud detection. Leveraging analytical skills and customer service excellence, I've significantly enhanced client satisfaction and efficiency. Known for adaptability and professional ethics, I excel in claims management, embodying a blend of hard and soft skills to achieve superior results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Total Loss Specialist
State Farm
Richardson, Texas
06.2023 - 09.2024
- Assessed salvage values for totaled vehicles in order to calculate settlement amounts.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Approved rental car reimbursement requests in accordance with company guidelines.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Auto Liability Adjuster
Gainsco Insurance
Dallas , Texas
06.2021 - 06.2023
- Reviewed police reports, witness statements, accident reconstruction reports and other documents related to an incident.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Verified liability extent with reviews of police reports, claim histories and other records.
- Interviewed and spoke with claimants, witnesses, police officers, and other parties to determine claim settlement or denial.
- Drafted letters of denial or explanation of coverage for auto liability claims.
Title Procurement Specialist
Copart
Dallas , Texas
03.2021 - 06.2021
- Assisted customers with questions about the titling process or fees associated with it.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Researched customer inquiries regarding title information.
- Notified supervisor of possible delays and issues.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Verified accuracy of title documents for completeness and correctness.
Auto Claims Adjuster
GEICO, Government Employees Insurance
Richardson , Texas
12.2013 - 11.2018
- Trained new claims adjusters on company policies, procedures, and best practices in claims handling.
- Analyzed claim trends to identify potential fraud and took appropriate investigative actions.
- Attended continuing education seminars to stay abreast of changes in the field.
- Managed multiple cases simultaneously while meeting established deadlines.
- Interviewed claimants, witnesses, police officers, and other parties involved in the claim.
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
Education
High School Diploma -
Fremont High School
Sacramento, CA06-2000
Skills
- Total loss evaluation
- Claims investigations and management
- Customer service
- Professional ethics
- Problem-solving abilities
- Adaptability and flexibility
- Analytical skills
- Fraud detection
Certification
- All lines auto, multiple states
Timeline
Total Loss Specialist
State Farm
06.2023 - 09.2024
Auto Liability Adjuster
Gainsco Insurance
06.2021 - 06.2023
Title Procurement Specialist
Copart
03.2021 - 06.2021
Auto Claims Adjuster
GEICO, Government Employees Insurance
12.2013 - 11.2018
High School Diploma -
Fremont High School