Tricia Waugh
Oklahoma City
Summary
Professional and experienced insurance specialist with strong expertise in claims management and loss assessment. Skilled in negotiating settlements, analyzing data, and conducting thorough investigations to ensure accurate and fair outcomes. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable under pressure. Proven ability to balance technical skills and customer service, ensuring high standards are consistently met.
Overview
34
34
years of professional experience
Work History
Total Loss Specialist
Farmers Insurance
09.2007 - Current
- Collaborated with team members to ensure compliance with industry regulations and company policies.
- Supported documentation processes for claim submissions and resolutions.
- Maintained organized records of claims and communications for future reference.
- Adapted quickly to changes in procedures and guidelines within the claims process.
- Demonstrated strong attention to detail while reviewing claim files for accuracy and completeness.
- Managed escalations from dissatisfied customers effectively by displaying empathy and offering assistance tailored to their specific needs or concerns.
- Maintained compliance with state regulations and company policies throughout the total loss process, avoiding potential legal issues and penalties.
- Utilized strong negotiation skills when communicating with third-party representatives during claim disputes or settlements discussions, achieving favorable results for both parties involved.
- Assisted in training new team members on best practices for handling total loss claims, fostering a knowledgeable and efficient workforce.
- Collaborated with colleagues across departments when necessary to expedite claim processing times and ensure client satisfaction.
- Maintained detailed records of each case, facilitating easy retrieval of information when necessary for future reference or use in legal proceedings.
Store Manager
Blockbuster Video
06.2001 - 08.2007
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment focused on service excellence.
- Implemented inventory management systems to streamline stock replenishment and reduce shrinkage.
- Oversaw employee scheduling, ensuring adequate coverage for peak business hours and operational efficiency.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance evaluations, providing constructive feedback to drive employee development and retention.
Branch Manager
Manpower, Inc
02.2000 - 05.2001
- Developed strategic plans to meet sales targets and improve branch performance metrics.
- Coordinated marketing initiatives to increase community engagement and drive new business opportunities.
Sales Associate
Great American Opportunities
02.1999 - 01.2000
- Drove sales initiatives by providing exceptional customer service and product knowledge.
- Built relationships with customers to encourage repeat business.
Branch Manager
Enterprise Rent-A-Car
02.1991 - 02.1999
- Oversaw daily branch operations, ensuring compliance with company policies and procedures.
- Led staff training programs to enhance customer service skills and operational efficiency.
- Fostered strong relationships with clients, addressing concerns and enhancing customer satisfaction levels.
- Mentored team members, promoting professional development and career growth within the organization.
Education
Human Resources
University of Phoenix
Oklahoma City, OK Bachelor of Science - Consumer Economics
Oklahoma State University
Skills
- Claims management
- Total loss evaluation
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Effective communication
Timeline
Total Loss Specialist
Farmers Insurance
09.2007 - Current
Store Manager
Blockbuster Video
06.2001 - 08.2007
Branch Manager
Manpower, Inc
02.2000 - 05.2001
Sales Associate
Great American Opportunities
02.1999 - 01.2000
Branch Manager
Enterprise Rent-A-Car
02.1991 - 02.1999
Human Resources
University of Phoenix
Bachelor of Science - Consumer Economics
Oklahoma State University
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