Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Montana Valencia

Ranchos de taos,NM

Summary

Dynamic professional with a strong background in customer service and team leadership, honed at Convergys. Proven ability to resolve complex billing issues while enhancing customer relations. Skilled in money handling and decision-making, consistently delivering high-quality support and fostering positive client experiences. Committed to driving team success and operational excellence.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Mountain River Plastering
Taos, NM
10.2005 - Current

It's a family business I go where I'm needed work with the clients do the buds or I also clean after the job done or also work hands on wirh the crew

Team Member

Wendy's
Taos, NM
11.2023 - 04.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Did everything cook front drive thru worked well with people

Call Agent

Convergys
Albuquerque, NM
10.2018 - 03.2019

Worked for the call center with and problems with there bills or any problems with there at&t phones

Courtesy Clerk

Albertsons
Taos, NM
08.2014 - 04.2015

I was a courtesy at Albertsons. I bagged the food did go backs go for the carts and helped any customer who needed also cleaned.

Education

Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education

UNM
Taos, NM
10.2025

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Problem-solving

Accomplishments

I also work very well with kids and do well under pressure I'm a problem solver and live puzzles

Additional Information

Love puzzles and love writing and also drawing a jack of all trades

Timeline

Team Member

Wendy's
11.2023 - 04.2024

Call Agent

Convergys
10.2018 - 03.2019

Courtesy Clerk

Albertsons
08.2014 - 04.2015

Assistant Manager

Mountain River Plastering
10.2005 - Current

Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education

UNM