Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Montana Valencia

Ranchos de taos,NM

Summary

Dynamic professional with a strong background in customer service and team leadership, honed at Convergys. Proven ability to resolve complex billing issues while enhancing customer relations. Skilled in money handling and decision-making, consistently delivering high-quality support and fostering positive client experiences. Committed to driving team success and operational excellence.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Mountain River Plastering
10.2005 - Current

It's a family business I go where I'm needed work with the clients do the buds or I also clean after the job done or also work hands on wirh the crew

Team Member

Wendy's
11.2023 - 04.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Did everything cook front drive thru worked well with people

Call Agent

Convergys
10.2018 - 03.2019

Worked for the call center with and problems with there bills or any problems with there at&t phones

Courtesy Clerk

Albertsons
08.2014 - 04.2015

I was a courtesy at Albertsons. I bagged the food did go backs go for the carts and helped any customer who needed also cleaned.

Education

Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education

UNM
Taos, NM
10.2025

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Problem-solving

Accomplishments

I also work very well with kids and do well under pressure I'm a problem solver and live puzzles

Additional Information

Love puzzles and love writing and also drawing a jack of all trades

Timeline

Team Member

Wendy's
11.2023 - 04.2024

Call Agent

Convergys
10.2018 - 03.2019

Courtesy Clerk

Albertsons
08.2014 - 04.2015

Assistant Manager

Mountain River Plastering
10.2005 - Current

Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education

UNM
Montana Valencia