Montanna Willey
Sherman,TX
Summary
Dedicated administrative professional with 4+ years of experience in customer service across retail, patient access, and healthcare environments. One year of expertise in centralized scheduling, coordinating with physicians and departments to optimize procedural timelines and enhance the patient experience. Skilled in de-escalation techniques, communication, and process improvement, with a passion for delivering exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Centralized Scheduler
AHS Sherman Medical Center
05.2023 - Current
- Schedule all surgical and medical procedures promptly, ensuring accuracy and coordination across departments
- Collaborate with physicians to reserve procedure slots, confirming availability of necessary resources
- Maintain seamless communication between physicians, OR staff, and multiple departments to prevent scheduling conflicts
- Verify and document clinical and demographic information before confirming procedures
- Regularly confirm surgical schedules with physicians' offices to ensure smooth operations
PT Afterschool Assistant Teacher
Children's Lighthouse of Woodland Springs
09.2022 - 02.2023
- Guided children in making positive decisions and encouraged constructive behavior
- Ensured children's safety and well-being through attentive care and supervision
- Maintained a clean, organized, and engaging classroom environment
Patient Care Technician
Methodist Hospital for Surgery
07.2021 - 09.2022
- Provided comprehensive care to patients, ensuring comfort and safety
- Monitored vital signs and collected lab specimens for diagnostic purposes
- Organized patient charts, answered call lights, and assisted nursing staff with patient needs
Patient Access Representative
Methodist Southlake Hospital
08.2020 - 07.2021
- Answered incoming calls promptly and directed inquiries to the appropriate departments
- Registered patients in Meditech and Epic systems, ensuring accurate financial and demographic data
Cashier
CVS
02.2019 - 11.2020
- Processed cash and card payments efficiently and assisted with self-checkout stations
- Restocked shelves and maintained an organized store environment
- Provided customers with product information and guidance on store services, including the MinuteClinic
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TX05-2026
Skills
- Strong communication and interpersonal skills
- Critical thinking and problem-solving abilities
- Proficient in Microsoft Office (Excel, Word)
- Time management and multitasking skills
- Attentive to patient and customer needs
- Cash handling and point-of-sale experience
Certification
- BLS (Basic Life Support) Certified
- CPR Certified
- De-escalation Training Certification
Timeline
Centralized Scheduler
AHS Sherman Medical Center
05.2023 - Current
PT Afterschool Assistant Teacher
Children's Lighthouse of Woodland Springs
09.2022 - 02.2023
Patient Care Technician
Methodist Hospital for Surgery
07.2021 - 09.2022
Patient Access Representative
Methodist Southlake Hospital
08.2020 - 07.2021
Cashier
CVS
02.2019 - 11.2020
- BLS (Basic Life Support) Certified
- CPR Certified
- De-escalation Training Certification
Associate of Arts -
Tarrant County College District
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