Monte Johnson
District Heights,MD
Summary
Qualified Team Player with solid background in managing returns operations. Successfully led teams to streamline return processes, improving efficiency and customer satisfaction. Demonstrated expertise in problem-solving and inventory management.
Reliable transportation professional with significant hands-on experience in managing logistics and ensuring timely deliveries. Skilled in vehicle maintenance, route planning, and cargo management, with strong focus on safety and efficiency. Known for team collaboration, adaptability, and achieving results in dynamic environments. Valued for strong communication skills, dependability, and proactive approach to problem-solving.
Experienced with navigating diverse routes and handling freight securely. Uses time management to ensure timely deliveries and uphold service standards. Track record of vehicle maintenance and adherence to safety protocols, ensuring smooth operations.
Professional driver prepared for demands of logistics industry. Known for maintaining punctual and reliable delivery schedules, contributing to operational efficiency. Valued team member with track record of collaboration and flexibility in meeting changing needs. Skilled in route planning and vehicle maintenance, with focus on safety and customer service.
Knowledgeable Desired Position with solid background in safe and efficient transportation. Successfully managed timely deliveries and maintained vehicle care, ensuring reliability and customer satisfaction. Demonstrated problem-solving skills and adaptability in dynamic environments.
Customer-focused Box Truck Driver possessing excellent practical driving skills and in-depth knowledge of DOT rules and regulations. Logical and productive individual with Number years of experience driving box trucks for long distances. Proficient in unloading and loading materials, inspecting goods and maintaining vehicle logs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Returns Lead
Shaw Industries
Hanover, MD
04.2019 - Current
- Oversee returns processing workflow, ensuring accuracy and efficiency in handling customer merchandise.
- Led training programs for new team members to enhance product knowledge and returns procedures.
- Implemented process improvements that reduced return processing times and increased customer satisfaction.
- Collaborated with cross-functional teams to streamline inventory management and returns logistics.
- Managed a team of Returns Associates, ensuring accurate and timely completion of tasks.
- Communicated with Number-member team to report delays in transportation, minor accidents, and arrival of shipments.
- Operated box truck for timely deliveries to residential and commercial clients.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Managed loading and unloading of flooring materials, optimizing space for secure transport.
- Maintained accurate delivery logs and documentation to track shipments effectively.
- Coordinated with warehouse staff to streamline loading processes and improve efficiency.
- Provided exceptional customer service during deliveries, addressing inquiries professionally.
- Trained new drivers on safe driving practices and company protocols for deliveries.
- Implemented route optimization strategies to reduce fuel consumption and enhance delivery times.
- Assisted in warehouse operations when needed, contributing to overall team success and productivity.
- Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
Warehouse Forklift Operator
Builders Flooring
Springfield, VA
10.2011 - 01.2019
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
- Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
- Assisted with periodic physical inventory counts, ensuring accuracy and integrity in stock records through meticulous tracking of items moved via the use of a warehouse forklifter.
- Safeguarded quality of products stored in the warehouse by ensuring proper stacking techniques and adherence to weight restrictions while operating a forklift.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Manually counted Number of picked and packaged orders for any loss.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Communicated with floor managers to determine merchandise placement.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.
Carpenter Apprentice
Van Metre
Chantilly, VA
05.2010 - 10.2012
- Assisted in measuring, cutting, and shaping materials for various carpentry projects.
- Operated hand tools and power tools to complete tasks with precision and safety.
- Collaborated with senior carpenters to learn advanced techniques and best practices.
- Maintained a clean and organized work environment to ensure efficiency and safety standards.
- Supported installation of structures such as frameworks, floorings, and cabinetry under supervision.
- Monitored inventory levels of materials and communicated needs to supervisors effectively.
- Participated in training sessions to enhance skills in woodworking techniques and safety protocols.
- Contributed to team efforts by sharing knowledge of tools and equipment usage with peers.
Education
High School Diploma -
Dr Henry A Wise
Upper Marlboro, MDAccomplishments
EMPLOYEE OF THE MONTH 7 times, Driver Of The Month 12 Times Out Of 3 Years
Certification
Forklift Certification
DOT
Timeline
Returns Lead
Shaw Industries
04.2019 - Current
Warehouse Forklift Operator
Builders Flooring
10.2011 - 01.2019
Carpenter Apprentice
Van Metre
05.2010 - 10.2012
High School Diploma -
Dr Henry A Wise