Monty Carroll
Potomac,Maryland
Summary
Results-driven Manager skilled in maintaining safety and security for campus grounds and facilities. Demonstrated ability to manage roving and entrance control while remaining calm in high-pressure situations and effectively handling challenging interactions. Committed to enhancing safety protocols and fostering a secure environment.
Overview
12
12
years of professional experience
Work History
Security Officer
Blue Line Security Services
Bethesda, Maryland
09.2025 - Current
- Conducted regular patrols, identifying and addressing potential security risks.
- Monitored premises, ensuring safety and security of individuals and property.
- Responded promptly to alarms and incidents, ensuring swift resolution of issues.
- Prioritized deterrence and reporting as key security measures.
- Provided exceptional customer service to enhance client satisfaction
Rehab rehabilitation/Teacher
Shepherd, Pratt
Gaithersburg
08.2023 - 09.2025
- Developed engaging lesson plans tailored to meet diverse student needs, fostering an inclusive learning environment.
- Implemented individualized education strategies to enhance learning outcomes for students with varying abilities.
- Monitored student progress and adjusted teaching methods accordingly.
- Collaborated with staff to create a supportive classroom environment.
- Facilitated group discussions to enhance critical thinking skills.
- Administered medications to students daily during program hours. to students daily during program hours.
Security Officer
Securitas Security
Rockville, MD
09.2021 - 04.2023
- Oversaw fire prevention, protection duties, emergency medical response, and perimeter control to ensure safety and security of personnel and property.
- Directed individuals through security processes, explaining policies and procedures in person and via telephone to facilitate compliance and understanding.
- Directed individuals through security processes, clearly explaining policies and procedures in person and through telephone.
- Employed tactful and diplomatic communication to interact with diverse populations.
- Drafted and updated morning briefings, checkpoint logs, and reports to ensure accurate communication and adherence to facility-wide protocols.
GeneralManager
BGR the Burger Joint
Gaithersburg, MD
02.2016 - 11.2021
- Ensured all associates and managers were graciously assisting the customers through personal contact.
- Fostered cooperative team environment that motivated employees to meet high-performance standards and achieve goals.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Handled cash handling procedures, including preparing and dropping bank deposits.
- Addressed escalated issues and implemented solutions to prevent recurrence of problems.
- Evaluated financial reports to inform budgeting decisions and resource allocation.
- Managed employee scheduling to ensure adequate coverage during busy shifts. and staffing to optimize workforce productivity during peak hours.
- Partnered with marketing team to effectively promote special events and menu items.
- Assisted with supervising, training ,coaching, developing and creating staff schedules for associates.
Inventory manager
Best buy
Shady grove, MD
07.2020 - 08.2021
- Communicated openly across departments with various team members and managers to unload merchandise from trucks, check shipment and correct inventory counts, and to correct discrepancies.
- Initiated timely and accurate requisition orders to replenish inventory; including shipping paperwork, packing lists and bills of lading to maintain operational excellence.
- Used the electronic product tracking database, to integrate QR, RFID and other contactless inventory tracking technologies into the storage and retrieval files.
- Communicated openly across departments with various team members and managers to unload merchandise from trucks, check shipment and correct inventory counts to correct discrepancies.
- Assisted with staging merchandise for sales floor, contributing to improved store sales and customer engagement.
- Used the electronic product tracking database, to integrate QR, RFID and other contactless inventory tracking technologies into the storage and retrieval files.
- Controlled expenses by reading orders to ascertain catalog numbers, sizes, colors and quantities of merchandise.
- Drove store sales by advising and assisting with staging merchandise for the sales floor.
Customer Service Manager
Target
Gaithersburg
03.2015 - 09.2017
- Led customer service team to enhance guest satisfaction and engagement.
- Developed training programs for new associates to improve service quality.
- Implemented feedback systems to gather insights and address customer concerns.
- Managed daily operations, ensuring compliance with company policies and procedures.
- Collaborated with cross-functional teams to streamline service processes efficiently.
- Monitored performance metrics to identify areas for improvement in service delivery.
Education
High School -
Thomas S Wootton High School
Rockville, MDSkills
- Problem solver
- Leadership
- Planning / Time Management
- Trainer/ Motivator
- Teamwork
- Facilitator
- Surveillance techniques
- Security protocols
- Risk assessment
- Conflict resolution
- Customer relationship management
- Safety regulations compliance
- Incident reporting
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Training methodologies
- Operations management
- Checkpoint management
- Surveillance expertise
- Background checks
- Threat assessment
- Shift work experience
Timeline
Security Officer
Blue Line Security Services
09.2025 - Current
Rehab rehabilitation/Teacher
Shepherd, Pratt
08.2023 - 09.2025
Security Officer
Securitas Security
09.2021 - 04.2023
Inventory manager
Best buy
07.2020 - 08.2021
GeneralManager
BGR the Burger Joint
02.2016 - 11.2021
Customer Service Manager
Target
03.2015 - 09.2017
High School -
Thomas S Wootton High School