Monterrio Williams
Flowery Branch,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Senior Customer Advocate
City Of Gainesville Department Of Water Resources
08.2013 - Current
- Trained staff on operating procedures and company policies while assisting customers with billing issues
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assigned daily work load
Customer Advocate
City Of Gainesville Department Of Water Resources
09.2013 - 08.2020
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
Customer Service Field Representative
City Of Gainesville Department Of Water Resources
06.2007 - 09.2013
- Performed disconnects for non payment, and other service work required.
- Assigned new route and sequences
- Replaced old and defective meters
- Rebuilt and tested meters
- Assigned work load when needed
Education
No Degree - Criminal Justice
Gainesville State College
Oakwood, GASkills
- Exceptional communication
- Complaint Handling
- De-Escalation Techniques
- Teamwork and Collaboration
- Reliability
- Time management abilities
- Calm and Professional Under Pressure
Accomplishments
Gainesville Leadership Academy 2023 Graduate
Timeline
Customer Advocate
City Of Gainesville Department Of Water Resources
09.2013 - 08.2020
Senior Customer Advocate
City Of Gainesville Department Of Water Resources
08.2013 - Current
Customer Service Field Representative
City Of Gainesville Department Of Water Resources
06.2007 - 09.2013
No Degree - Criminal Justice
Gainesville State College
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