Montessa Small
Halstead,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Precertification Specialist
Kansas Orthopaedic Center
Wichita, Kansas
01.2017 - Current
- Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
- Collaborated with other departments within the organization as needed to resolve issues or obtain additional information.
- Identified opportunities for improvement within the precertification process and recommended solutions accordingly.
- Work on the patient balance report for collections.
- Generate surgery estimates, notified patient, and collected prior to surgery.
Patient Service Representative
Prarie View
Newton, Kansas
08.2013 - 01.2017
- Interview patients to obtain all necessary demographic information, verify insurance, and collect copay.
- Ensure all necessary signatures are obtained, and work with medical personnel if there is an urgent need.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Skills
Customer focus
Critical thinking
Interpersonal skills
Problem solving
Quality of work
Time resource management
Timeline
Precertification Specialist
Kansas Orthopaedic Center
01.2017 - Current
Patient Service Representative
Prarie View
08.2013 - 01.2017