Montgomery Palmer
Albuquerque,New Mexico
Summary
Self driven and motivated to constantly progress in social and work environments through career building and personal development are key points. Great leader with years of leadership and team building experience. Finding ways to help and grow communities as well as develop skills that can be used throughout life. Determined to help out others who are in need of aid or guidance through any stage of life. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Problem solver and hard but effect worker. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Director of Sales and Marketing
Albuquerque Grand
03.2023 - Current
- Analyzed sales and marketing data for improved strategies.
- Managed over 40 calls daily from various sources.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies to find upmost success for community.
- Contributed to event marketing, sales and brand promotion.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with residents and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Fostered lasting relationships with seniors and professionals through effective communication and quick response, resulting in long-term loyalty.
- Learned valuable skills required to work and navigate in senior living industry.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
Head Waiter
Seasons 52
03.2021 - Current
- Results driven sales expert with ability to gross high volume of sales in any given day.
- Hosts private dining events and catering to pharmaceutical companies and many other groups of individuals.
- Focused on service by building relationships with guests and going over and above to create excellent experiences.
- Trained dozens of new team members and gave them means of success and leadership.
- Worked way to certified trainer and classroom instructor with knowledge of entire menu and standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintains group of over two dozen different regulars that come and visit on regular basis generating revenue for restaurant consistently.
Director of Sales and Marketing
Advanced Media
03.2022 - 12.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales and marketing data for fine tuned success of business owners.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Created network of lucrative opportunities for local business owners.
- Suggested innovative ideas to increase sales and improve customer experience.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Built relationships with customers and community to establish long-term business growth.
- Maintained and nurtured all business contacts and acted as their primary contact.
Private Caregiver
Private Home Health
04.2020 - 10.2020
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Server/Bartender
Red Lobster
08.2018 - 05.2020
- Certified trainer with dozens of employees trained
- Team leader with management level work done in all areas of restaurant
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bartender with expectations of making drinks, serving food, and taking care of guest accurately
- Worked in front of house as well as back of house with the ability to work multiple positions in the restaurant.
- Served food and beverages promptly with focused attention to customer needs.
Solar Sales Consultant
Meraki
10.2019 - 03.2020
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Proposed commercial sustainability practices and solar lighting installations, reducing energy costs and environmental impact.
- Mentored new sales team to surpass goals in alignment with brand standards.
- Produced quotes, proposals and contracts as part of sales process.
- Gathered information from prospective customers to identify solar energy needs.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
Server
Outback Steakhouse
01.2016 - 01.2018
- First serving job that gave knowledge of what it takes to be great at customer service.
- Worked multiple positions starting as host.
- Learned superb customer service skills and how to deal with problems.
- Worked way up restaurant short amount of time and saw lots of growth.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cashier Team Lead
McDonalds
08.2014 - 08.2015
- Worked with money handling procedures that brought increased revenue to restaurant.
- Detailed work ethic that enabled high volume days to bed done smoothly and efficiently.
- Worked back drive through window and handled orders, money and customer complaints.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Upheld cleanliness standards to keep restaurant running at peak levels
- Learned food safety procedures.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associates Degree - Business
CNM
05.2018
High school Diploma - Business
Volcano Vista High School
05.2015
Skills
- Excellent Customer Service Skills
- Detail Oriented
- Results Driven
- Outstanding Memorization Skill
- Great Technology Skill Set
- Leadership Traits
- Great Problem Solver
- Performance Improvement Strategies
Timeline
Director of Sales and Marketing
Albuquerque Grand
03.2023 - Current
Director of Sales and Marketing
Advanced Media
03.2022 - 12.2022
Head Waiter
Seasons 52
03.2021 - Current
Private Caregiver
Private Home Health
04.2020 - 10.2020
Solar Sales Consultant
Meraki
10.2019 - 03.2020
Server/Bartender
Red Lobster
08.2018 - 05.2020
Server
Outback Steakhouse
01.2016 - 01.2018
Cashier Team Lead
McDonalds
08.2014 - 08.2015
Associates Degree - Business
CNM
High school Diploma - Business
Volcano Vista High School