Montoya Williams
Lithia Springs,GA
Overview
10
10
years of professional experience
Work History
Manager
The Cheesecake Factory
Atlanta, GA
09.2014 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Call Center Representative
Truist Bank
Atlanta, GA
10.2022 - 03.2024
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Customer Service Representative
Vector Marketing Company
Orlando, FL
02.2017 - 06.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls from potential customers, provided product information and answered questions.
- Developed relationships with customers in order to increase sales opportunities.
- Recorded customer contact information accurately in the database system for future reference.
- Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL06-2009
Skills
- Marketing
- Performance Management
- Staff Development
- Contract Management
- Strategic Planning
- Operations Management
- Call logging
- Technical Support
- Data Entry
Timeline
Call Center Representative
Truist Bank
10.2022 - 03.2024
Customer Service Representative
Vector Marketing Company
02.2017 - 06.2020
Manager
The Cheesecake Factory
09.2014 - Current
High School Diploma -
Maynard Evans High School
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