Overview
Work History
Education
Skills
Timeline
FCB Banks Tenured Award - April 2019
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Montra Cozart, Jr.

Fairview Heights,IL

Overview

10
10
years of professional experience

Work History

Manager

Baileys Restaurants
04.2022 - 11.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Promote maintain positive relations with staff and management
  • Trained and cross trained employees effectively
  • Ordered beverages and paper products in a timely manner to ensure restaurant is fully stocked for each service.
  • Traveled to various locations to provide management coverage and support.
  • Ensured the accurate tracking of daily sales, labor data, and Tips using Excel spreadsheets for financial reporting.

Loan Specialist

One Main Financial (OMF)
11.2019 - 03.2022
  • Serviced for customers several different types of loan account, processed title work for lien perfection, created applications.
  • Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
  • Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
  • Identified problem areas within loan applications, analyzed risks and suggested appropriate solutions for customers.
  • Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
  • Collaborated closely with other departments to resolve of problematic accounts.

Universal Banker

FCB Banks
06.2014 - 11.2019
  • Opened various accounts (Deposit accounts, CD's, Money market ect) in person and online. Fixed customers online and mobile banking issues.
  • Improved customer satisfaction by tailoring accounts to their needs.
  • Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
  • Educated customers on features and benefits of banking products and services.

Education

High School Diploma -

Althoff Catholic High School
Belleville, IL
05.2008

Skills

  • Customer support
  • Effective team leadership
  • Time management
  • Strategic decision-making

Timeline

Manager

Baileys Restaurants
04.2022 - 11.2024

Loan Specialist

One Main Financial (OMF)
11.2019 - 03.2022

Universal Banker

FCB Banks
06.2014 - 11.2019

High School Diploma -

Althoff Catholic High School

FCB Banks Tenured Award - April 2019

Award given for longevity, punctuality, and quality work.

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Montra Cozart, Jr.