Montreal Ross
Sewell,NJ
Summary
Looking for a position allowing growth to display excellent customer service skills and while learning and developing into a management position.
Overview
9
9
years of professional experience
Work History
Residential Supervisor
Durand Inc.
Mount Holly, NJ
04.2020 - Current
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight for 5-7 residents with MR , and DDS needs.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
Direct Support Professional
Oaks Integrated Care
Mount Holly, NJ
03.2018 - 04.2020
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Server/ Trainer
Chilli's Grill & Bar
Philadelphia, PA
09.2015 - 03.2018
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Also participating in opening new locations and training new staff
Education
No Degree - Liberal Arts And General Studies
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Frankford High School
Philadelphia, PA06.1997
Skills
- Resident relations
- Safety policies and procedures
- Team Management
- Accurate record keeping
- Crisis Intervention
- Safety Inspections
- Direct care staff oversight
- HIPAA Compliance
- Staff Communication
- Relationship Building
- Staff Training
Timeline
Residential Supervisor
Durand Inc.
04.2020 - Current
Direct Support Professional
Oaks Integrated Care
03.2018 - 04.2020
Server/ Trainer
Chilli's Grill & Bar
09.2015 - 03.2018
No Degree - Liberal Arts And General Studies
Community College of Philadelphia
High School Diploma -
Frankford High School