Summary
Overview
Work History
Education
Skills
Timeline
Generic

Montreal Ross

Sewell,NJ

Summary

Looking for a position allowing growth to display excellent customer service skills and while learning and developing into a management position.

Overview

9
9
years of professional experience

Work History

Residential Supervisor

Durand Inc.
04.2020 - Current
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
  • Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
  • Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight for 5-7 residents with MR , and DDS needs.
  • Coordinated all staffing schedules and made sure that each shift had adequate coverage.
  • Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.

Direct Support Professional

Oaks Integrated Care
03.2018 - 04.2020
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Server/ Trainer

Chilli's Grill & Bar
09.2015 - 03.2018
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Also participating in opening new locations and training new staff

Education

No Degree - Liberal Arts And General Studies

Community College of Philadelphia
Philadelphia, PA

High School Diploma -

Frankford High School
Philadelphia, PA
06.1997

Skills

  • Resident relations
  • Safety policies and procedures
  • Team Management
  • Accurate record keeping
  • Crisis Intervention
  • Safety Inspections
  • Direct care staff oversight
  • HIPAA Compliance
  • Staff Communication
  • Relationship Building
  • Staff Training

Timeline

Residential Supervisor

Durand Inc.
04.2020 - Current

Direct Support Professional

Oaks Integrated Care
03.2018 - 04.2020

Server/ Trainer

Chilli's Grill & Bar
09.2015 - 03.2018

No Degree - Liberal Arts And General Studies

Community College of Philadelphia

High School Diploma -

Frankford High School

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Montreal Ross