Montreal Ross
Sewell,NJ
Summary
Looking for a position allowing growth to display excellent customer service skills and while learning and developing into a management position.
Overview
9
9
years of professional experience
Work History
Residential Supervisor
Durand Inc.
04.2020 - Current
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight for 5-7 residents with MR , and DDS needs.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
Direct Support Professional
Oaks Integrated Care
03.2018 - 04.2020
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Server/ Trainer
Chilli's Grill & Bar
09.2015 - 03.2018
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Also participating in opening new locations and training new staff
Education
No Degree - Liberal Arts And General Studies
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Frankford High School
Philadelphia, PA06.1997
Skills
- Resident relations
- Safety policies and procedures
- Team Management
- Accurate record keeping
- Crisis Intervention
- Safety Inspections
- Direct care staff oversight
- HIPAA Compliance
- Staff Communication
- Relationship Building
- Staff Training
Timeline
Residential Supervisor
Durand Inc.
04.2020 - Current
Direct Support Professional
Oaks Integrated Care
03.2018 - 04.2020
Server/ Trainer
Chilli's Grill & Bar
09.2015 - 03.2018
No Degree - Liberal Arts And General Studies
Community College of Philadelphia
High School Diploma -
Frankford High School
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