Montrice Rutledge

Summary

Customer-focused professional experienced in high-volume call centers and customer service roles. Delivered effective solutions and resolved complex issues while managing 120-200 inbound and outbound calls daily, ensuring customer satisfaction. Excelled in payment collection across various channels, maintaining compliance and operational efficiency with strong attention to detail.

Overview

years of professional experience

Work History

Associate Customer Rep. / Team Lead

Wells Fargo

Homewood, AL

09.2022 - Current

Delivered exceptional customer service by addressing account-related questions and resolving concerns in a timely and empathetic manner.
Managed call center responsibilities, ensuring professionalism and accuracy while effectively handling multiple customer interactions.
Documented interactions and managed communications using Microsoft Excel, Word, Outlook, and PowerPoint to support internal reporting needs.

Technical Specialist/Chat Customer Rep.

AMAZON.COM

Remote, AL

08.2019 - 09.2022

Managed 120-150 inbound and outbound calls daily in high-volume call center, assisting customers with inquiries and technical support to enhance customer satisfaction.
Provided exceptional customer service by addressing diverse concerns and delivering timely solutions to achieve swift issue resolution.
Executed secure payment transactions using debit and credit cards, maintaining accuracy and ensuring compliance with company policies to safeguard customer information.

Quality Control Inspector

Kamtek Magna

Birmingham, AL

01.2018 - 10.2020

Inspects, tests, sorts, samples, or weighs processed, machined, fabricated, or assembled parts or products for defects, wear, and deviations from specifications.
Conducted statistical analyses and segregated suspect goods, initiating reject reports to maintain quality control.
Uses precision measuring instruments and complex test equipment.
Verified compliance with quality assurance standards to uphold product integrity.

Education

HS Diploma -

A.H. PARKER