Monty Johnson
Columbus
Summary
Forward-thinking team leader and Organizational Change Management Analyst driving successful change initiatives in business processes and operational technologies. Focused on stakeholder analysis and crafting effective communications to enhance engagement and coaching front-line managers, resulting in improved adoption and team proficiency.
Overview
25
25
years of professional experience
Work History
Operations Coordinator / Administrative Support
Amazon Logistics
New Albany
11.2016 - Current
- Led multiple change initiatives, including leadership scheduling and process improvement rollouts; conducted impact and readiness assessments to identify risks and adjust rollout approach for successful implementation of new technologies.
- Coached and supported site leadership and frontline supervisors on communication best practices, policy adherence, and team readiness during high-volume shifts and infrastructure updates to drive proficiency.
- Monitored adoption and compliance through regular reporting and follow-up, applying targeted engagement tactics to address resistance and sustain performance standards in a fast-paced environment.
- Managed inventory tracking systems, ensuring accuracy in stock levels and order fulfillment rates during process changes.
- Built and maintained strong relationships with clients, keeping open lines of communication to support change initiatives and promote retention.
- CMH7 Fulfillment Center | New Albany, OH
ECF Clerk
Chapter 13 Bankruptcy Court
Worthington
02.2002 - 09.2017
- Acted as a trusted liaison between judges' chambers, attorneys, trustees, and stakeholders, translating complex legal requirements into actionable communications and materials to support procedural changes.
- Developed and delivered educational outreach and presentations to inform and engage debtors on new Chapter 13 procedures, supporting adoption and compliance during transitions.
- Managed sensitive communications and coordination for hearings, proactively engaging stakeholder groups to minimize resistance and ensure readiness for procedural changes.
- Coordinated cross-functional teams and timelines under strict federal deadlines, integrating stakeholder input and project plan adjustments to execute process changes effectively.
- Worthington, OH
Bank Processor
Bank One / Chase
Westerville
05.2001 - 02.2002
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Monitored account activity for discrepancies and initiated corrective measures when necessary to maintain data integrity.
- Supported team members and provided on-the-job coaching to improve accuracy and operational efficiency.
- Received and reviewed incoming documents and materials.
- Ensured products were produced on time and met quality standards.
- Implemented process improvements that reduced transaction turnaround time.
- Coordinated communication between departments to resolve client inquiries promptly.
- Mastered industry-specific software tools to expedite data entry and reduce manual input errors.
- Trained and coached new staff on operational procedures and best practices and supported onboarding and training delivery.
- Westerville, OH
Education
Master of Business Administration (MBA) - Business Psychology
Franklin University
05-2026
Bachelor of Science - Marketing
Franklin University
05-2019
Skills
- Change Management & Organizational Development
- Change Management Methodologies
- Stakeholder Engagement
- Impact & Readiness Assessments
- Communication & Engagement Planning
- Change Adoption Monitoring
- Organizational Change Management
- Core Competencies
- Cross-Functional Collaboration
- Facilitation & Coaching
- Training Delivery
- Project Management
- Influencing & Relationship Building
- Technical Writing & Communications
- Microsoft Office 365
- Adobe Acrobat
- Presentation Design
- Scheduling Management
- Employee Database Management
- Reporting & Adoption Metrics
Timeline
Operations Coordinator / Administrative Support
Amazon Logistics
11.2016 - Current
ECF Clerk
Chapter 13 Bankruptcy Court
02.2002 - 09.2017
Bank Processor
Bank One / Chase
05.2001 - 02.2002
Master of Business Administration (MBA) - Business Psychology
Franklin University
Bachelor of Science - Marketing
Franklin University