Rhonda Moreland
Tulsa,OK
Summary
Dynamic Retail Supervisor with proven expertise at Burlington Coat, excelling in inventory control and customer service management. Successfully trained and developed staff, enhancing team performance and boosting sales through effective merchandising strategies. Committed to fostering a positive shopping experience while ensuring operational compliance and maintaining store organization.
Overview
9
9
years of professional experience
Work History
Retail Supervisor
Burlington Coat
Tulsa, OK
01.2017 - Current
- Supervised daily store operations, ensuring efficient customer service and sales processes.
- Trained and mentored new staff on company policies and procedures for optimal performance.
- Managed inventory levels, conducting regular audits to minimize stock discrepancies.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Resolved customer inquiries and complaints effectively, promoting positive shopping experiences.
- Ensured compliance with safety standards and operational protocols throughout the store environment.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
Education
No Degree - Accounting, Banking And Cashier
Tulsa Votech
Tulsa, OKCertificate - Accounting
University of Phoenix
Tulsa, OK2014
High School Diploma -
Will Rogers High School
Tulsa, OK06.1985
Skills
- Task delegation
- Store organization
- Inventory control
- Staff training and development
- Store operations
- Customer service management
- Scheduling and timekeeping
- Store maintenance
- Employee motivation
- Cash handling oversight
- Merchandise inspection
- Drawer preparation
- Employee training
- Cash handling and reconciliation
- Handling complaints
Accomplishments
My main accomplishment working at Burlington coat factory. I had the pleasure to train individuals that worked hard and showed leadership. Many whom have moved up in the company from part time sales associates to leads in departments and have been promoted to a supervisor.
Timeline
Retail Supervisor
Burlington Coat
01.2017 - Current
No Degree - Accounting, Banking And Cashier
Tulsa Votech
Certificate - Accounting
University of Phoenix
High School Diploma -
Will Rogers High School