Monzita Foxworth
Las Vegas,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Gerber Collision & Glass
Chicago, IL
01.2020 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Direct Support Professional
New Hope Community Inc.
Chicago Heights, IL
04.2018 - 02.2020
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Office Assistant
Advocate Health Care
Chicago, IL
03.2016 - 02.2019
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
Education
High School Diploma -
Crete Monee High School
Crete, IL06.2010
Skills
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Customer Retention Strategies
- Issue and Complaint Resolution
- Call Documentation
- Understanding Customer Needs
- Data Entry and Maintenance
Timeline
Customer Service Representative
Gerber Collision & Glass
01.2020 - 06.2022
Direct Support Professional
New Hope Community Inc.
04.2018 - 02.2020
Office Assistant
Advocate Health Care
03.2016 - 02.2019
High School Diploma -
Crete Monee High School
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