Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moorea Rohlfs

Kapaa,HI

Summary

Dynamic and dedicated hospitality professional with extensive experience at Kalypso Kauai. Proven ability to deliver exceptional customer service while effectively multitasking in high-pressure environments. Skilled in cash handling and POS systems, with a strong focus on fostering warm relationships with guests and ensuring smooth operations.

Overview

7
7
years of professional experience

Work History

Hostess

Kalypso Kauai
10.2019 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Bartender

Kalypso Kauai
02.2019 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.

Server

Kalypso Kauai
10.2018 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.

Education

GED - Psychology

Kapiolani Community College
Online

Skills

  • Customer service
  • Effective multitasking
  • Great attention to detail
  • Patience and empathy
  • I’ve worked many positions in restaurants over the years I have an understanding of what makes things run smoothly, and the focus to hone in on when things don’t I have good communication skills and a kind and honest attitude

Timeline

Hostess

Kalypso Kauai
10.2019 - Current

Bartender

Kalypso Kauai
02.2019 - Current

Server

Kalypso Kauai
10.2018 - Current

GED - Psychology

Kapiolani Community College

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