Mopelola Betiku
Elkridge,MD
Summary
Highly accomplished leader with four years of network communication and intelligence analysis maintaining and enhancing organization’s business operation and regulatory compliances. Seeking a Cybersecurity or Information technology role where I can utilize my soft skills and experience to help organizations meet their strategic business goals and operations.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Immigration Services Officer
USCIS
Baltimore, MD
11.2025 - 09.2026
- Processed immigration applications, ensuring compliance with federal regulations and guidelines.
- Conducted interviews to gather essential information and assess eligibility for immigration benefits.
- Reviewed and evaluated supporting documentation to determine application completeness and accuracy.
- Collaborated with legal teams to address complex case issues and provide guidance on policy interpretations.
- Implemented quality assurance measures to enhance accuracy in decision-making for immigration cases.
Information Receptionist
U.S. Department of Justice
Washington, DC
07.2025 - 10.2025
- Serve as the first point of contact for visitors and callers, providing accurate information, direction, and assistance while maintaining a professional and welcoming environment.
- Manage high-volume calls, emails, and walk-in inquiries, ensuring efficient communication flow and prompt resolution of visitor needs.
- Coordinate visitor access and security protocols in compliance with DOJ standards, contributing to workplace safety and confidentiality.
- Support administrative operations by scheduling meetings, maintaining records, and handling correspondence with a focus on accuracy and timeliness.
- Collaborate with staff across multiple departments to streamline communication and enhance organizational effectiveness.
Operations Specialist
U.S. Navy
San Diego, CA
12.2020 - 12.2024
- Developed operational strategies that boosted mission success rates by 30% and streamlined processes for optimal outcomes. Collaborated with executive leadership to enhance efficiency and adaptability in high-stakes environments.
- Conducted evaluations of intelligence data, identifying 15 risks that informed strategic decisions. Provided actionable insights to senior management, enhancing preparedness and response capabilities.
- Oversaw real-time communication networks with 99% accuracy, reducing communication errors by 40% through standardized protocols. Enabled timely decision-making by establishing reliable information flow and minimizing disruptions.
- Supervised quality assurance checks to ensure operational processes met regulatory and organizational standards, achieving a 95% compliance rate. Developed and enforced standard operating procedures, significantly reducing error rates and improving service consistency.
- Coordinated complex projects across multiple departments, ensuring alignment with organizational goals and timely delivery. Established cross-functional communication channels, enhancing collaboration.
Pharmacy Technician
CVS Pharmacy
Annapolis Junction, MD
03.2019 - 11.2020
- Successfully prepared and dispensed over 500 prescriptions daily with 100% accuracy, reinforcing patient safety and satisfaction. Commitment to precision fostered a dependable healthcare environment, allowing patients to receive their medications accurately and on time.
- Reduced inventory shortages by 15% through the implementation of a proactive stock management system, enhancing the pharmacy's operational efficiency. Regularly analyzed inventory levels and optimized reordering processes to minimize waste, ensuring essential medications were consistently available.
- Enhanced patient satisfaction by providing clear, empathetic medication guidance, fostering stronger patient relationships and encouraging repeat visits. Communicated proactively to ensure patients felt valued and well-informed.
- Maintained zero violations in regulatory audits by adhering to federal, state, and local pharmacy standards, ensuring the highest levels of quality and safety in patient care.
Administrative Assistant
for Community Balance Company
Baltimore, MD
02.2016 - 02.2019
- Provided essential administrative support, coordinating over 100 monthly appointments and managing high priority communications. Handled an average of 100 weekly calls and emails to support efficient organization wide communication.
- Drafted, proofread, and edited over 2,000 documents, ensuring all materials met company standards and brand integrity. Enhanced internal communication through high-quality, polished documentation.
- Applied strong attention to detail, consistently delivering error-free outputs. Corrected discrepancies proactively, reinforcing a commitment to professionalism.
- Organized and facilitated over 350 annual meetings, managing logistics like venue selection, agendas, and minute-taking. Improved collaboration by maintaining detailed records and ensuring follow-up actions.
- Maintained high customer service standards, creating a positive organizational image. Promptly resolved issues to ensure a seamless visitor experience.
Education
Bachelors - Cybersecurity Technology
University of Maryland
MD12-2026
Skills
- Policy analysis
- Oral communication
- Interviewing techniques
- Confidentiality
- Threat intelligence analysis
- Ethical hacking techniques
- Penetration testing
- Information management
- Problem-solving
- Time management
- Conflict resolution
- Case management
Certification
COMPTIA Security+ (In-Progress), Certificate, Google Cybersecurity Professional Certificate | 15 Mos | Coursera, Nov 06, 2024, Certificate, AEGIS Ballistic Missile Defense Systems | 1Wk | U.S. Navy, May 1, 2024, Certificate, Multilink Tactical Data Exchange Systems | 5 Wks. | U.S. Navy, Nov 8, 2023, Certificate, Intermediate Leadership Development Training | 1Wk | U.S. Navy, Mar 8, 2022, Certificate, Google IT Support Specialist | 6 Mos | Coursera, Aug 11, 2022
Timeline
Immigration Services Officer
USCIS
11.2025 - 09.2026
Information Receptionist
U.S. Department of Justice
07.2025 - 10.2025
Operations Specialist
U.S. Navy
12.2020 - 12.2024
Pharmacy Technician
CVS Pharmacy
03.2019 - 11.2020
Administrative Assistant
for Community Balance Company
02.2016 - 02.2019
Bachelors - Cybersecurity Technology
University of Maryland