Moraima Acosta
Des Plaines,IL
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
9
9
years of professional experience
Work History
Server/Bartender
The Whistle Sports Bar And Grill
Oak Lawn , IL
2019.09 - 2024.01
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
RBI
Rockford , IL
2017.08 - 2019.08
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded to ad hoc cleaning duties at end of shift.
- Prepared checks, itemizing total meal costs and taxes.
Server
Red Lobster
Oak Lawn , IL
2015.01 - 2017.06
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
GED -
Oak Lawn Community High School
Oak Lawn, IL2023-01
Associate of Applied Science - Early Childhood Education
Oakton Community College
Des Plaines, ILSkills
- Safe Food Handling
- Table Setting
- Guest Engagement
- Food Running
- Food inspection
- Order Management
- Supply Restocking
- Beverage Preparation
- Wine Pairings
- Positive and professional
- Price memorization
- Food safety understanding
- POS operation
- Liquor, wine, and food service
- Strong Work Ethic
Languages
Spanish
Native/ Bilingual
Timeline
Server/Bartender
The Whistle Sports Bar And Grill
2019.09 - 2024.01
Server
RBI
2017.08 - 2019.08
Server
Red Lobster
2015.01 - 2017.06
GED -
Oak Lawn Community High School
Associate of Applied Science - Early Childhood Education
Oakton Community College
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