Morales Michael
Boyd,TX
Summary
Seasoned Service Manager bringing 10 years of pest control experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Manager
Home Team Pest Defense
12.2012 - 08.2023
- Hired, trained and supervised team of technicians to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained state required licensing documents and fleet necessities.
Dedicated Service Technician
MasTec Advanced Technologies
06.2010 - 10.2012
- Installed new DirecTV equipment and explained operation to customers.
- Diagnosed and troubleshot problems, repairing, and restoring service to peak performance.
Security Officer
Whelan Security Services
03.2009 - 06.2010
- Conducted regular patrols of key areas to spot and control security concerns.
Messenger
Brinks Dallas Armored
06.2006 - 01.2009
- Delivered and collected high value packages on tight schedule.
Asset Protection Specialist
Target
06.2003 - 02.2005
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Wrote reports for internal and external crime, burglary, or theft.
Education
High School Diploma -
Lakeview Centennial High School
Rowlett, TX05.2003
No Degree - Game And Interactive Media Design
Richland College
Dallas, TXSkills
- Honest and Trustworthy
- Continuous Improvements
- Critical Thinking
- Staff Management
- Stress Tolerance
- Service Scheduling
Certification
Certified Applicator - Pest and Termite
Smith System certified
Timeline
Service Manager
Home Team Pest Defense
12.2012 - 08.2023
Dedicated Service Technician
MasTec Advanced Technologies
06.2010 - 10.2012
Security Officer
Whelan Security Services
03.2009 - 06.2010
Messenger
Brinks Dallas Armored
06.2006 - 01.2009
Asset Protection Specialist
Target
06.2003 - 02.2005
High School Diploma -
Lakeview Centennial High School
No Degree - Game And Interactive Media Design
Richland College
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