Morella Rodriguez
Zephyrhills,FL
Summary
Seeking Medical Assistant role with 24 years of experience in healthcare support and administration. Proven expertise in Electronic Health Record management, customer service, and health information coordination, with a strong background in EHR systems. Demonstrated ability to enhance patient care and streamline operations in fast-paced medical environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Virtual Assistant
Zephyrhills, FL
12.2019 - Current
- Provide billing support through data entry, insurance verification, and claims processing, ensuring regulatory compliance and accuracy.
- Manage electronic medical records systems, maintaining documentation integrity and adhering to HIPAA standards.
- Communicate effectively with clients, patients, and insurance providers to resolve billing issues via phone, email, and chat.
- Utilize Microsoft Office Suite and Google Workspace for efficient reporting, document organization, and financial record tracking.
Registered Medical Assistant
Sarasota Digestive Health Specialist
Sarasota, FL
01.2012 - 12.2019
- Coordinated patient intake processes, enhancing onboarding efficiency by collecting medical records and scheduling appointments.
- Supported physicians with essential patient information, aiding in the development of effective treatment plans.
- Managed administrative and clinical duties to ensure smooth operations within the healthcare environment.
Administrative Assistant
Premier OB/GYN Center
Bradenton, FL
08.2007 - 12.2012
- Maintained patient records with a focus on accuracy and confidentiality, ensuring detailed medical histories and examination results were up to date and secure.
- Administered the submission of insurance claims and facilitated the efficient completion of billing cycles.
- Managed financial transactions by processing patient payments and maintaining comprehensive financial documentation.
Patient Care Coordinator
Brookdale Pointe West
Bradenton, FL
01.2001 - 12.2007
- Delivered empathetic care to individuals with memory impairments, focusing on enhancing cognitive function and personal well-being.
- Organized and implemented resident activities, adhering to organizational standards to improve quality of life.
- Collaborated with interdisciplinary teams and communicated with resident families to maintain a supportive care environment.
Education
Associate degree - Health Science
Keiser University
01.2013
Skills
- Alpha-Numeric Data Entry (10-Key Proficiency)
- Medical Billing & Claims Processing (ICD-10, CPT, HCPCS)
- Insurance Verification & Prior Authorizations
- Billing Data Entry & Accuracy
- Research & Resolution of Billing Discrepancies
- Updating & Maintaining Billing Demographics
- Electronic Medical Records (EMR) & Practice Management Systems
- Accounts Receivable (AR) & Accounts Payable (AP) Support
- HIPAA Compliance & Patient Data Confidentiality
- Microsoft Office Suite (Word, Excel, Outlook)
- Google Workspace
- Fast-Paced Data Processing
- Multitasking
- Troubleshooting & Problem-Solving
- Strong Attention to Detail
- Adherence to Standard Operating Procedures (SOPs)
- Phone & Email Communication
- Ability to Work Independently
- Meet Strict Deadlines
- Time Management
- Productivity in Remote Work Environments
- Team Collaboration
- Adaptability in a High-Volume Setting
- Extensive Computer & Phone Work Experience
- Communication
- Attention to Detail
- Teamwork
- Problem Solving
- Verbal Communication
- Written Communication
- Independence
- Video Conferencing
- Computer Skills
Certification
- Registered Medical Assistant (RMA), American Medical Technology
- BLS/CPR, National CPR Foundation
Timeline
Virtual Assistant
Virtual Assistant
12.2019 - Current
Registered Medical Assistant
Sarasota Digestive Health Specialist
01.2012 - 12.2019
Administrative Assistant
Premier OB/GYN Center
08.2007 - 12.2012
Patient Care Coordinator
Brookdale Pointe West
01.2001 - 12.2007
Associate degree - Health Science
Keiser University