MAJAVAE HAMILTON
Anna,TX
Summary
Detail-oriented Data Entry Specialist with over 3 years of experience in high-volume data processing, document verification, and records management. Proven track record of maintaining 99%+ accuracy while exceeding productivity benchmarks in numeric and alphanumeric keying. Skilled in utilizing automated tools, Microsoft Office, and VPN environments to manage sensitive claims and medical documentation. Fast learner with a consistent ability to meet tight deadlines while adhering to established procedures and compliance standards.
Overview
7
7
years of professional experience
Work History
Leave of Absence Specialist
Alight
12.2024 - Current
- Monitored expiration dates for all leaves taken by employees and alerted management when approaching deadlines.
- Responded promptly to complaints from employees regarding their rights during a period of leave.
- Reviewed existing policies related to leaves in order to identify areas where improvements could be made.
Billing Data Entry Specialist
Randstad
04.2024 - 12.2024
- Entered and verified data related to benefits and eligibility with accuracy exceeding 99%.
- Reviewed incoming documents and corrected errors in member records using CRM and Salesforce.
- Maintained keying speeds of 4,200+ KSPH numeric and 2,800+ KSPH alpha-numeric.
- Cross-referenced multiple source documents and used internal systems to resolve discrepancies.
- Worked through VPN connection and followed strict procedural workflows under minimal supervision.
Total Loss Claims Specialist
EA Renfroe
12.2022 - 08.2023
- Investigated 40+ auto claims per day by assessing coverage, liability, and damages.
- Provided timely and clear communication to claimants regarding claim status and resolutions.
- Coordinated with adjusters, attorneys, and other stakeholders to facilitate claim settlements.
- Ensured compliance with company policies and industry regulations when handling disputes.
Auto Claims Associate
EA Renfroe
02.2022 - 10.2022
- Conducted thorough investigations, gathering evidence and interviewing witnesses to assess liability.
- Reviewed and processed auto claims to ensure accuracy and proper documentation.
- Worked with law enforcement, medical personnel, and adjusters to finalize claims.
- Processed payments for valid claims and resolved disputes through negotiation.
Auto Claim Representative
Alacrity Solutions
09.2021 - 11.2021
- Assisted customers with auto claims, providing updates and guidance throughout the process.
- Conducted telephone interviews to gather key information for claim validation.
- Analyzed liability issues related to automobile accidents and disputes.
- Investigated potential fraud and reported findings accordingly
Data Entry Associate
Cigna
04.2019 - 05.2021
- Processed and uploaded electronic claims with accuracy and efficiency.
- Verified data accuracy and corrected errors to prevent claim rejections.
- Maintained digital records and collaborated with technical teams to enhance claims data workflows.
- Increased overall database accuracy by diligently reviewing source documents for completeness and validity before entry.
- Entered and verified healthcare data, including member eligibility and benefits information
- Maintained accurate records in CRM and Salesforce, ensuring compliance with data privacy standards
FMLA Intake Specialist
Cigna
10.2017 - 04.2019
- Analyzed employee eligibility for FMLA leave based on company policy and federal regulations.
- Responded promptly to inquiries from claimants concerning their rights under the family medical leave act.
- Monitored changes in state or federal laws governing family medical leave act requirements.
- Drafted letters to inform claimant about their rights or decisions made regarding their claim.
- Provided guidance to employees on their rights, responsibilities, benefits and obligations under the FMLA law.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX05-2012
Bachelor of Science - Early Childhood Education
Texas A&M University - Commerce
Commerce, TX03.2016
Skills
- Electronic Claims Processing & Analysis
- Claims Discrepancy Resolution
- Provider & Patient Data Matching (Tax ID, NPI)
- Benefits & Eligibility Verification
- Data Entry & Quality Assurance
- Process Improvement & Workflow Optimization
- Compliance with Healthcare Regulations
- Microsoft Office Suite & Salesforce
- Customer Needs Assessment & Service
- Claims Processing & Case Documentation
- Fraud Detection & Subrogation Analysis
- Insurance Policy Understanding
- CRM Systems
- Billing & Claims Processing
- Patient Demographic Verification
- Quality Control & Error Solution
- Data Entry (4,000 KSPH Numeric / 2,500 Alpha-Numeric)
- 10-Key by Touch Proficiency
- Document Verification & Classification
- Image Indexing & Document Adjudication
- Microsoft Office Suite (Word, Excel, Outlook)
- Automated Data Extraction Review
- Claims & Medical Forms Processing
- High Accuracy & Quality Control
- VPN Systems & Remote Tools
- Time Management
Timeline
Leave of Absence Specialist
Alight
12.2024 - Current
Billing Data Entry Specialist
Randstad
04.2024 - 12.2024
Total Loss Claims Specialist
EA Renfroe
12.2022 - 08.2023
Auto Claims Associate
EA Renfroe
02.2022 - 10.2022
Auto Claim Representative
Alacrity Solutions
09.2021 - 11.2021
Data Entry Associate
Cigna
04.2019 - 05.2021
FMLA Intake Specialist
Cigna
10.2017 - 04.2019
High School Diploma -
North Mesquite High School
Bachelor of Science - Early Childhood Education
Texas A&M University - Commerce
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